Customer relations manager Jobs in Saint Paul, MN

Analyst Relations & Insights Manager

The Analyst Relations & Insights Manager will support the execution of Analyst Relations & Insights activities by aiding in the management of daily operations across various projects and initiatives, including supporting evaluation responses, executing client co-marketing, and curating and distributing insights related to the analyst firms. This role reports to the head of Activation and Engagement on Merkle's Enterprise Marketing team.

Key Responsibilities

• Resource Management: Will aid in creation and own maintenance of AR and Insights libraries, helping to establish and maintain organizational standards and working closely with internal and external team members to ensure content currency and accessibility, including upkeep of the intranet page
• External Communications: Will lead coordination with the Social Media Manager and Project Manager to drive timely, high-impact announcements of key AR wins, ensuring consistent messaging and brand alignment across channels
• Insights Curation & Distribution: Will build up to owning the curation, packaging, and distribution of analyst insights to internal teams and senior stakeholders, ensuring content is timely, relevant, and positioned for practical application
• Client Co-Marketing Leadership: Will help drive the creation and submission of client co-marketing initiatives including Flagship stories, case studies, awards, and speaking submissions, coordinating across client and internal teams
• Internal Enablement: Will develop and deliver assets and communications that equip internal teams including sales, marketing, and leadership to leverage analyst research for competitive positioning, thought leadership, and business development
• Analyst Relationship Management: Will aid in execution of strategic analyst relationship plans across Gartner, Forrester, IDC, and Everest Group, helping to manage briefings, inquiries, and research participation
• Evaluation Response Ownership: Will own substantive contributions to analyst evaluation responses including IDC MarketScape, Gartner Magic Quadrant, Forrester Wave, and Everest Group PEAK Matrix submissions providing editorial support and cross-functional coordination, with increasing ownership of end-to-end evaluation workstreams and strategic positioning input over time

Required Skills and Qualifications

• Experience: 3+ years of experience in communications, marketing, account management, business analysis, or a related field, with demonstrated ability to manage complex, cross-functional workstreams independently.
• Technical Skills: Proficiency in Microsoft 365 Suite, including Outlook, Excel, PowerPoint, and SharePoint, with the ability to learn reporting tools such as Power BI.
• Analytical Thinking: Strong attention to detail and ability to interpret data into actionable insights.
• Light Design Skills: Ability or willingness to learn standard design principles to support delivery of impactful content, particularly in Microsoft PowerPoint.
• Communication: Excellent verbal and written skills for reporting and stakeholder management.
• Organization: Ability to manage multiple projects simultaneously under tight deadlines.
• Education: Bachelor's degree in marketing, social sciences, statistics, or a related field.

At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles and Detroit). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

The annual salary range for this position is $68,000-$90,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit

To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

Location: Little Rock

Brand: Merkle

Time Type: Full time

Contract Type: Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com.