Customer relations manager Jobs in Temecula, CA

Job Description

Responsibilities

Join the Southwest Healthcare Team!

About Us:

Creating Health and Harmony, Southwest Healthcare is a comprehensive network of care with convenient hospital and ambulatory care/outpatient locations here to serve the Southern California community. With over 6, passionate providers and healthcare employees, our shared goal is to provide convenient access to a wide range of healthcare services in a way that benefits you, your family, and the entire community.

Job Summary:

The Southwest Healthcare Regional office in Temecula, CA is seeking a Full-Time who will be responsible for developing and maintaining strong relationships with Physicians/Practices in a defined service area through consistent, strategic field call strategies. Duties include but not limited to:

• Working cohesively with leadership and internal service line Administrators to drive and sustain growth in procedural services aligned with the Local, Regional, and Enterprise business plans.
• Participates in strategic planning and identification of physician targets to achieve this growth through utilization of UHS’s data analytic tools.
• Delivers updated performance reports to leadership on a monthly basis.
• Responsible for both field visits to physicians and referral staff in offices, as well as regular interaction with facility executive Leaders and service line Administrators.
• Represent the company as both advocate and liaison between ambulatory practices and local hospital Facility. Troubleshoots access difficulties/problems between community physicians and the Hospital. Coordinates timely follow up back to practices to communicate issue resolution.
• Participates in Facility Strategy, Marketing, and Development planning committees and regular meetings.
• Facilitates and participates in physician events, symposiums, health fairs, and other physician related events.

Qualifications

Experience/Training/Experience:

• Bachelor’s degree in business, marketing, or related field, from an accredited four-year program required.
• Three years working experience in Healthcare setting. Experience with Physician Relations, Business Development, and or Strategic Planning required.

Certifications/Licenses:

• Must have valid California Driver’s License.

Other Skills and Abilities:

• Demonstrates knowledge and ensures compliance with the Joint Commission and Title standards and guidelines.
• Demonstrates compliance with healthcare policies and procedures at all times.
• Demonstrates strong leadership, organization, communication and interpersonal skills.
• Demonstrates ability to relate to clinical personnel and medical staff, as well as ability to interact well with the public.
• Must have knowledge of PC and applications.
• Ability to demonstrate effective written and verbal communication skills
• Ability to communicate effectively and gain credibility with Physicians and staff. Demonstrate skill cultivate relationships by building affinity and loyalty of referral sources over time.
• Demonstrated ability to understand the larger vision of the organization in the changing healthcare environment.
• A professional image reflected in appearance, and behavior.
• Willingness to accommodate physician’s schedules, which may occasionally fall outside standard office hours

Benefit Highlights:

• Challenging and rewarding work environment.
• Competitive Compensation & Generous Paid Time Off.
• Excellent Medical, Dental, Vision and Prescription Drug Plans.
• (K) with company match and discounted stock plan.
• SoFi Student Loan Refinancing Program.
• Tuition, CEU, Certification, Licenses Reimbursement program.
• Career development opportunities within UHS and its + Subsidiaries!

Southwest Healthcare is owned and operated by subsidiaries of , a King of Prussia, PA-based company, that is one of the largest healthcare management companies in the nation.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or e-mails. All resumes submitted by search firms to any employee at UHS; via e-mail, the Internet or in any other form and/or method without a valid written search agreement in place for the above-listed position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.