Customer relations manager Jobs in West Valley City, UT

Employee Relations Advisor

If you're passionate about building a better future for individuals, communities, and our countryand you're committed to working hard to play your part in building that futureconsider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 307Pay Range: $68,300.00 - $102,500.00

Job Description

The Employee Relations Advisor is responsible for providing employee relations support to employees and managers, including administering employment policies and practices, and reviewing or investigating employee concerns and making recommendations that promote positive employee relations. This position also supports other HR functions, as necessary.

Essential Functions and Responsibilities:

• Collaborates with leaders and employees to resolve complex employee relations issues, working toward effective resolutions
• Leads and/or assists in employee relations investigations and escalated issues, disciplinary actions, terminations
• Escalate complex cases using established processes for complex inquiries
• Manages ER caseload for assigned client groups and maintains thorough documentation
• Ensures uniform and equitable application of organizational policies and practices
• Provides coaching and training on relevant topics to leaders and employees
• Proactively analyzes and interprets ER data and trends, providing timely reports to business partners, the legal team and business leaders to support future actions
• Reviews and advises on hiring decisions when background checks contain derogatory information
• Maintains an active individual professional development plan to ensure current knowledge on employment laws and regulations

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Knowledge, Skill and Abilities:

• Excellent organizational skills
• Strong decision-making capability
• Consults effectively with all levels of the organization
• Works independently
• Excellent listening and problem-solving ability
• Strong oral and written communication skills
• Ability to comfortably deal with conflicting points of view on a daily basis
• Ability to maintain and safeguard confidential information
• Demonstrates integrity and fair-mindedness
• Willingness to learn applicable case and employment laws

Job Qualifications:

Minimum Qualifications

• Bachelor's degree in human resources, leadership, psychology or related discipline or equivalent experience in Human Resources discipline, high school diploma required
• 1-3 years of demonstrated employee relations experience specifically related to the essential functions of the position

Preferred Qualifications

• Bachelor's degree in Human Resources or related field.
• Employee relations experience in a higher education or high-tech environment.

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager. A minimum of a high school diploma/GED is required.

Travel

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.