Customer representative serp_jobs.h1.location_city
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Customer representative • elk grove ca
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Customer Service Representative - CA
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Job Description
Job Description
Position Summary
Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company’s commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.
The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.
Responsibilities and Duties :
Customer Service Excellence
- Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”)
- Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
- Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
- Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
- Represent the company with professionalism in appearance, communication, and conduct
Cash Handling & Register Operations
Store Presentation & Merchandising
Food & Beverage Handling
Maintenance, Cleanliness & Safety
Additional Duties
Education and Work Experience
Skill Set
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Need coverage for Swing & Graveyard Shifts