Customer service advisor [h1.location_city]

Job Description

Job Description

Automotive Service Advisor- Holler Honda Service Center

• SIGN-ON BONUS OFFERED
• (Please discuss dealership payout amount & terms during interview )

Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 11 dealerships serving the Central Florida market, has been proudly family-owned since 1938. Our Buy Smart – Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales.

Service Advisors help automotive owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. The Service Advisor establishes a critical and ongoing relationship with owners. we are looking for an experienced Service Advisor with previous dealership experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Job Expectations :

Greet customers, obtain customer and vehicle data

Determine nature of desired service and / or complaint. Promote the sales of labor, parts, and accessories without losing sight of the fact that you are an advisor to the customer

Write or type clear and precise repair instructions on the repair order for the technician

Provide estimate for labor and parts

Communicate with dispatch to determine status of jobs throughout the day

Telephone or text customer when job is finished and discuss with him / her what was done

Cooperate with all other dealership personnel necessary to guarantee quality service

Coordinate with the manufacturer and / or extended warranty companies to get approval in advance of repairs and take precautions necessary to guarantee our payment

Be knowledgeable of the products we sell and the various warranties on them

Satisfy customer’s immediate service needs, use low key, high integrity methods to present additional needed services

Meet or exceed the sales quotas set by management

Test drive vehicles that have to be driven to be sure technician has fixed problems with the vehicles. Quality control checks substantially reduce the amount of comebacks and increase our level of customer satisfaction

Never lose sight of your ultimate goal : To get the car fixed right the first time

Minimum Qualifications :

High School Diploma

3-5 years of dealership Service Advisor experience

Reliable Transportation

Valid driver’s license with acceptable driving record

Pass background screening requirements

Supervisory Responsibilities :

None

Job Type :

Full-Time

Benefits :

401(k) & 401(k) Matching

Employee Assistance Program

Health Insurance

Dental Insurance

Vison Insurance

Life Insurance

Flexible Spending Account

Paid Time Off After 6 months

Referral Program

Associate Discount Program

Schedule :

Ability to work a flexible schedule

Pay :

Pay plan will be discussed during the interview

Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process.

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