Customer service agent serp_jobs.h1.location_city
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Customer service agent • san antonio tx
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Job Description
Job Description
Job Summary :
We are looking for a dedicated and motivated Customer Service Specialist to join our dealership team. This role is focused on providing exceptional customer service throughout the entire vehicle service process. From the moment a customer schedules their appointment to the follow-up after their vehicle has been serviced, you will be the primary point of contact, ensuring a seamless and positive experience for every customer.
Key Responsibilities :
Pre-Appointment Engagement :
Handle incoming appointment requests via phone, email, and in-person, ensuring timely and accurate scheduling.
- Provide detailed information about service options, pricing, and expected service times to help customers make informed decisions.
- Follow up with customers prior to their appointment to confirm details and address any questions or concerns.
- Send reminders and relevant information about the upcoming service appointment.
During Service Experience :
Greet customers upon arrival and assist with the check-in process.
Post-Service Follow-Up :
Conduct follow-up calls or emails to gather feedback on the service experience, ensuring customer satisfaction.
Record Keeping :
Accurately document customer interactions, service details, and feedback in the dealership management system.
Collaboration and Teamwork :
Work closely with service technicians and other staff to coordinate customer service activities.
Qualifications :
What We Offer :
If you are passionate about providing outstanding customer service and creating memorable experiences for customers, we encourage you to apply for the Customer Service Specialist position at our dealership. Join our team and help us make every visit a positive one!
Application Instructions :
Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this role to [contact email or application platform].
[Dealership Name] is an equal-opportunity employer, and we welcome candidates from all backgrounds to apply.