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Customer service assistant • cincinnati oh

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One Stop - Customer Service Student Assistant

One Stop - Customer Service Student Assistant

Northern Kentucky UniversityHighland Heights, KY, United States
[job_card.full_time]
One Stop - Customer Service Student Assistant.Office hours are Monday-Friday 8 : 15 a.Applicant must be able to work up to 25 hours a week during Fall and Spring terms. Summer hours may also be availa...[show_more][last_updated.last_updated_30]
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FastSignsCincinnati, OH, US
[job_card.full_time]
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[job_card.full_time]
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[job_card.full_time]
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Percepta HouseCincinnati, Estados Unidos
[job_card.full_time]
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[job_card.full_time]
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[job_card.full_time]
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Customer Service

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Platinum Coastal Group IncCincinnati, Ohio, USA
[job_card.full_time]
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[job_card.full_time]
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Circle K Stores, Inc.Covington, KY, United States
[job_card.full_time]
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Elevare BrandingCincinnati, OH, United States
[job_card.full_time]
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Customer Service Representative

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Kentucky StaffingFlorence, KY, US
[job_card.full_time]
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VirtualVocationsCincinnati, Ohio, United States
[job_card.full_time]
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Columbia ChevroletCincinnati, OH, US
[job_card.full_time]
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AmazonFort Thomas, KY, USA
[job_card.full_time]
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Customer Service

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Long John SilversCincinnati, OH, US
[job_card.full_time]
Are you looking for a fun and dynamic working environment where you can make a difference? Do you want to be part of a team that brings delicious seafood to those who crave it? If so, we want you!....[show_more][last_updated.last_updated_30]
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Minutemen DirectFort Mitchell, KY, US
[job_card.permanent]
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Service Assistant

Service Assistant

KenwoodCincinnati, OH, US
[job_card.full_time]
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Customer Service Representative

Customer Service Representative

Family DollarErlanger, KY, USA
[job_card.full_time]
Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers. As a CSR, you will handle transactions, answer customer questions, and ens...[show_more][last_updated.last_updated_30]
One Stop - Customer Service Student Assistant

One Stop - Customer Service Student Assistant

Northern Kentucky UniversityHighland Heights, KY, United States
[job_card.30_days_ago]
[job_preview.job_type]
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[job_card.job_description]

Posting Details

Position Information

Working Title

One Stop - Customer Service Student Assistant

Department

Student Financial Assistance

Type of Work Study

Federal

Building / Office Location

AC - Kenneth R. Lucas Administrative Center

Work Schedule

Office hours are Monday-Friday 8 : 15 a.m.-4 : 30 p.m.

Applicant must be able to work up to 25 hours a week during Fall and Spring terms. Summer hours may also be available.

Work hours are arranged around a class schedule.

There are no evening hours and no weekend hours.

Job Description

This position is the first point of contact to prospective students, current students, parents, and the public for the university One Stop office.

Customer Service Student Assistant will convey a knowledge and understanding of university policies in student registration, academic records, admissions, and financial assistance. Will provide prompt professional resolution to the call and exceed customer caller expectations.

Customer Service Student Assistants are responsible for successfully completing on the job training, phone and customer service training, as well as gaining and maintaining knowledge and understanding of university policies, procedures, and university departments in order to perform in this position.

Primary Responsibilities

Responsibilities include :

  • Receiving mail and documents delivered to the One Stop
  • Transporting documents from the One Stop to Financial Aid / Registrar / Admissions
  • Monitoring One Stop traffic flow
  • Assisting students with basic campus inquiries
  • Directing students to the appropriate team members
  • Keeping track of number of students we receive
  • Escort students from One Stop to other offices
  • Assist with answering inquires via phone, email, virtual appointment, or online chat (if needed)
  • Assist with outgoing phone calls
  • Other duties as assigned

Qualifications

Skills required :

  • Being able to work on your own in an efficient manner
  • Proficiency with the software we use (ProSAM, ImageNow, SAP , Microsoft Office programs)
  • o We will train on our software

  • Organization skills and attention to detail are very important
  • Customer Service skills
  • Being able to handle confidential materials in a professional manner
  • Follow directions while working independently
  • Minimum Education

    High School Diploma

    Pay Rate

    10.00

    Posting Detail Information

    Requisition Number

    20231644

    Job Open Date

    01 / 25 / 2023

    Job Close Date

    Quick Link

    https : / / jobs.nku.edu / postings / 12708