Customer service assistant [h1.location_city]
[job_alerts.create_a_job]
Customer service assistant • cincinnati oh
- [promoted]
One Stop - Customer Service Student Assistant
Northern Kentucky UniversityHighland Heights, KY, United States- [promoted]
Customer Service Representative
FastSignsCincinnati, OH, USEvents Customer Service
Launch 513Cincinnati, OH, United States- [promoted]
Customer Service Associate
WalgreensCovington, KY, USCustomer Service Assistant
Percepta HouseCincinnati, Estados UnidosCustomer Service Representative
Mr. ApplianceCincinnati, OH, United States- [promoted]
Customer Service
LowesCincinnati, OH, United StatesCustomer Service
Platinum Coastal Group IncCincinnati, Ohio, USAService Assistant
BIG BOY RESTAURANT GROUP LLCCincinnati, OH, United StatesCustomer Service Representative
Circle K Stores, Inc.Covington, KY, United StatesCustomer Service Liaison
Elevare BrandingCincinnati, OH, United States- [promoted]
Customer Service Representative
Kentucky StaffingFlorence, KY, USMedical Customer Service Assistant
VirtualVocationsCincinnati, Ohio, United States- [promoted]
Customer Service
Columbia ChevroletCincinnati, OH, USCustomer Service Representative
AmazonFort Thomas, KY, USA- [promoted]
Customer Service
Long John SilversCincinnati, OH, US- [promoted]
Customer Service Representative
Minutemen DirectFort Mitchell, KY, US- [promoted]
Service Assistant
KenwoodCincinnati, OH, USCustomer Service Representative
Family DollarErlanger, KY, USAOne Stop - Customer Service Student Assistant
Northern Kentucky UniversityHighland Heights, KY, United States- [job_card.full_time]
Posting Details
Position Information
Working Title
One Stop - Customer Service Student Assistant
Department
Student Financial Assistance
Type of Work Study
Federal
Building / Office Location
AC - Kenneth R. Lucas Administrative Center
Work Schedule
Office hours are Monday-Friday 8 : 15 a.m.-4 : 30 p.m.
Applicant must be able to work up to 25 hours a week during Fall and Spring terms. Summer hours may also be available.
Work hours are arranged around a class schedule.
There are no evening hours and no weekend hours.
Job Description
This position is the first point of contact to prospective students, current students, parents, and the public for the university One Stop office.
Customer Service Student Assistant will convey a knowledge and understanding of university policies in student registration, academic records, admissions, and financial assistance. Will provide prompt professional resolution to the call and exceed customer caller expectations.
Customer Service Student Assistants are responsible for successfully completing on the job training, phone and customer service training, as well as gaining and maintaining knowledge and understanding of university policies, procedures, and university departments in order to perform in this position.
Primary Responsibilities
Responsibilities include :
- Receiving mail and documents delivered to the One Stop
- Transporting documents from the One Stop to Financial Aid / Registrar / Admissions
- Monitoring One Stop traffic flow
- Assisting students with basic campus inquiries
- Directing students to the appropriate team members
- Keeping track of number of students we receive
- Escort students from One Stop to other offices
- Assist with answering inquires via phone, email, virtual appointment, or online chat (if needed)
- Assist with outgoing phone calls
- Other duties as assigned
Qualifications
Skills required :
o We will train on our software
Minimum Education
High School Diploma
Pay Rate
10.00
Posting Detail Information
Requisition Number
20231644
Job Open Date
01 / 25 / 2023
Job Close Date
Quick Link
https : / / jobs.nku.edu / postings / 12708