Customer service consultant [h1.location_city]
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Customer service consultant • alexandria va
[last_updated.last_updated_variable_hours]
Customer service agents manage customer calls using multi-line telephone systems.They use computerized scheduling systems to investigate, resolve, document, and promptly respond to complex customer...[show_more][last_updated.last_updated_variable_days]
Required Skill : Must have 3+ years Customer Service experience, preferably within a food manufacturing environment.Fast paced hospitality and / or Retail experience may be considered.Must posses e...[show_more][last_updated.last_updated_30]
This job connects the evolving needs of clients with the developments in organizational business strategy and operations.
The incumbent is responsible for building relationships with internal subjec...[show_more][last_updated.last_updated_variable_days]
As a Customer Service Associate (CSA) you are the friendly face that puts the ‘Wow’ in Wawa by greeting and serving our customers.
As a CSA, you are proud to be part of a beloved brand that is commi...[show_more][last_updated.last_updated_30]
Join Amazon's customer service team and help us provide world-class support to our customers.As a Customer Service Representative, you will answer customer inquiries, resolve issues, and ensure cus...[show_more][last_updated.last_updated_30]
Service Center Oxon Hill JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properl...[show_more][last_updated.last_updated_variable_days]
We are looking for motivated individuals who possess excellent listening skills as well as superior communication abilities, both verbal and written.
Job will entail answering and responding to both...[show_more][last_updated.last_updated_30]
Allentown Rd, Suitland, Maryland 20746 United States of America.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer S...[show_more][last_updated.last_updated_30]
Join the Walmart team and provide exceptional customer service while working in a dynamic, team-oriented environment.As a Customer Service Associate, you will help customers find the products they ...[show_more][last_updated.last_updated_30]
We are looking for a customer-oriented service representative to act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy a...[show_more][last_updated.last_updated_30]
Accenture Song accelerates growth and value for our clients through sustained customer relevance.Our capabilities span ideation to execution : growth, product and experience design; technology and e...[show_more][last_updated.last_updated_variable_hours]
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...[show_more][last_updated.last_updated_30]
We are looking for a customer-oriented service representative to act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy a...[show_more][last_updated.last_updated_30]
Project Enhancement Corporation (PEC), and its team, focus on providing Project Management and specialized technical services in the areas of emergency operations, nuclear incident response, nuclea...[show_more][last_updated.last_updated_30]
Collision Estimators by handling drop-offs, mapping / marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effect...[show_more][last_updated.last_updated_variable_days]
Accenture Song Customer Service Expert.We are Accenture Songa new breed of agency that's all about the experience.For us, customer experience is foundational to who we are and how we empower our cl...[show_more][last_updated.last_updated_variable_days]
A company is looking for a Customer Experience Consultant to enhance customer satisfaction and service delivery.Key Responsibilities Resolve customer inquiries and issues promptly while documenti...[show_more][last_updated.last_updated_30]
Customer Service Job Duties : Processing orders, forms, applications, and requests.Keeping recor...[show_more][last_updated.last_updated_30])
Customer Service / Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
These associates learn about products using our tools...[show_more][last_updated.last_updated_30]
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Nissi GroupDistrict Heights, MD, United States[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]High school diploma or equivalent 1+ year(s) of customer service experience preferred Proficient in Microsoft Office, including Word, Excel, and Outlook Ability to read, understand, interpret, and explain transit system operation rules, regulations, policies, phases and routes Basic math, writing, and computer skills Ability to communicate via telephone with clear speech, pleasant tone, and proper etiquette Customer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills- -Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Written Communication Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Teamwork Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Quality Management Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Diversity Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Builds a diverse workforce. Ethics Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. Motivation Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence. Professionalism Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works efficiently. Adaptability Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Attendance / Punctuality Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings on time. Dependability Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Continually required to sit Continually required to utilize hand and finger dexterity and / or use of a keyboard Continually required to talk and listen Continually required to utilize computer screen Occasionally required to lift / push / carry items less than 25 pounds
SUMMARY
Customer service agents manage customer calls using multi-line telephone systems. They use computerized scheduling systems to investigate, resolve, document, and promptly respond to complex customer complaints and questions. The customer service team partners with dispatch to identify problems with service and communicate changes to customers. They also provide critical administrative support to multiple departments.
DUTIES & RESPONSIBILITIES
- Handle customer inquiries and complaints
- Provide service and transfer information to help customers plan trips
- Identify schedule conflicts impacting on-time performance
- Maintain an accurate call log
- Clearly and accurately document issues
- Maintain a clean and well-organized work area
QUALIFICATIONS
COMPETENCIES
PHYSICAL DEMANDS