Customer service consultant • inglewood ca
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service cont... Show more
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WHAT IS THE OPPORTUNITY? This position is responsible for responding to written, email and phone inquiries regarding loan servicing.Responsibilities include performing research and resolving loan a... Show more
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service cont... Show more
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The average salary range is between $ 31,200 and $ 69,868 year , with the average salary hovering around $ 38,975 year .
Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Additional Information
You can also visit our website - https://south-bay-hyundai.hrdrivehiring.com
RESPONSIBILITIES
• Maintain Customer Service Index (CSI) rating as set by dealership service manager
• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
• Schedule appointments and generate estimates
• Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
• Effectively communicate to the customer the timeline of repair and maintenance
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
• Document repair and maintenance changes on repair order in the approved manner
• Resolve customer complaints and questions
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
QUALIFICATIONS
• Minimum high school diploma or GED equivalent required
• Associate’s degree (AA) or equivalent from two-year college or technical school preferred
• Trade school training and education preferred
• At least six months to one year automotive industry or related experience and/or training
• Broad knowledge of new vehicle technologies
• Excellent customer service skills
• Ability to be analytical and multi-task
• Ability to work with little supervision
• Self-motivated enthusiastic presence in a team environment
• Strong written and communication skills
• Consistent and stable work history
• Valid driver’s license and clean driving record
• Professional appearance and work ethic
