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Customer service coordinator • albuquerque nm
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Adelante Development CenterAlbuquerque, New Mexico, United States- serp_jobs.job_card.full_time
Job Details
Description
1,250 Hiring Bonus
At Adelante - We are a diverse group of people with a focus on customer satisfaction, and enjoying what we do. We have positive work environment, where employees are recognized for the work that they do. Add to that, friendly employees, casual dress, are some of the reasons why employees love working at Adelante.
General Description of Duties : Responsible for completing, developing, reviewing, and disseminating client documentation. Provides direct client support through working with clients, providing crises management, implementing and monitoring therapy programs, and providing staff training. Completion and monitoring of client Individual Support Plans (ISP’s) required. Assure quality of client programming. Ensures that assigned client programs meet or exceed internal and external quality assurance standards. Facilitates client meetings and staff in-services as needed. Monitor funding of assigned clients. Complete and provide funding justification. Works closely with program managers, assistants, therapist, behavioral trainers and other agency staff to coordinate, implement and maximize programs / services for assigned clients.
Education and Training : High School Diploma (or equivalent) required with two years completion of a university program in education, psychology, rehabilitation or other related field preferred. Experience working with people with disabilities required. Extensive knowledge of therapies (PT, OT, SLP, etc.) and skills training principles preferred. Must have effective written and verbal communication skills. Must have the ability to effectively communicate in English, with internal and external customers of Adelante. Have the ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from clients, supervisors and co-workers.
Other Requirements : Must be pass background / fingerprint investigation and pre-employment drug screening. Must possess a valid NM driver’s license and proof of auto liability insurance. Must have own reliable transportation and agency insurable driving record. Must have computer experience. Must be able to push / pull and lift 20-75 lbs., frequently. Adelante is a drug free workplace. Adelante is an