Customer service coordinator • mesa az
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Synergy HomeCare -
At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. We are seeking a Client Service Coordinator to join our independently owned and operated national agency.
Client Service Coordinator Benefits include:
Competitive pay ranges
Paid earned vacation
Liability Insurance, Workers’ Compensation coverage, and unemployment insurance.
Weekly Pay
Medical Coverage
Paid Time Off
Sick Time Off
Medical Benefits
A great culture to work in
Client Service Coordinator Primary Responsibilities:
Schedule caregivers with clients and communicate to all parties
Utilizes scheduling software and all functions to enhance productivity
Communicates at high level with colleagues
Team player, able to work efficiently/effectively with others
Conducts daily/weekly reporting
Conducts quality calls and quality visits
Confirm and update caregiver availability including vacation, sick time, and holidays
Verifies payroll daily
Establishes and build relationships with contract providers
Documents skills and attributes of caregivers to ensure strong matching to clients
Follows up with new caregiver hires to explain the scheduling process
Establishes great rapport with caregivers and clients
Is on call as per on call calendar requirements
Participates in new hire orientation
Creates a great working environment
Uses software at a high level
Assists with onboarding for all new caregivers
Trains, coaches and mentors all caregivers
Assists with new hire orientation
Calls, tracks, gathers all authorizations needed to perform services for clients
Is able and willing to work independently
Is a self starter with the ability to track goals and daily performance
Other duties as needed
Works under the direction of the VP
Client Service Coordinator Requirements:
Experience – One year experience in a home care setting preferred
Education – Associates degree, or 5 years with a proven track record in a customer service setting
Skills – Exceptional customer service skills, time management skills, excellent communication skills
Characteristics – This is an autonomous position, so we’re looking for individuals that are self-motivated and willing to learn.
Requirements- Will be required to obtain CPR, First Aid, TB and Level 1 FCC within 60 days of being hired
If you would like to join our outstanding team at SYNERGY HomeCare, apply today!
