Customer service coordinator [h1.location_city]

POSITION TITLE : Residential Service Coordinator

LOCATION : Murfreesboro, TN

STATUS : Full Time, Salaried, Exempt

PROGRAM : Developmental Disability Services

REPORTS TO : Director of Developmental Disability Services

INTRODUCTION :

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors.  We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.  When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities.  Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA!  We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS :

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following :

Health and Wellness

Employee Assistance Plans (EAP)

Health and Wellness Program

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Spending Account

Health Spending Account

Short Term Disability

MetLife Legal Plans

Financial Wellbeing

Competitive Compensation Packages

Life Insurance (company paid)

403b retirement plan with company fund matching

Employee discounts

• Loan forgiveness options through federal programs

(National Health Corp & Public Service Loan Forgiveness)

Work Culture

Commitment Committee

Justice Committee

Integrity Committee

Compassion Committee

Retention Committee

Training & Development

VOA LEAD Program- Leadership Development Program

VOA University - Staff Development

VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS :

The Residential Service Coordinator is responsible for the overall services for those individuals receiving Residential Habilitation or Supported Living services from Volunteers of America.  The implementation of the Individual Support Plans and the attainment of individual’s visions within their home and community environments is essential.  This person will be responsible for case management and referral to resources in the community as well as direct supervision of house managers in each residential and supported living setting.

WHAT YOU SHOULD HAVE FOR THIS ROLE :

This position requires a BA degree OR an equivalent number of years of progressively more responsible direct experience with the consumer population AND a current Tennessee Driver’s License.

SPECIAL REQUIREMENTS :

1. Satisfactory criminals records test.

2. Satisfactory abuse and neglect registry check.

3. Proof of automobile insurance.

4. Current Tuberculosis (TB) test.

5. First Aid & CPR training before working alone with individuals.

6. Able to complete DMH / DD Core Training, Investigative Training, and Advanced Incident Management Training.

RESPONSIBILITIES :

1. To ensure compliance with DMH / DD Quality Enhancement guidelines for residential supports and services.

2. To ensure cleanliness and safety of persons served and their homes.

3. To ensure the implementation of Individual Support Plans, and ensure that monthly reviews encompass pertinent information that is exchanged with the Medical and Day Service Coordinator as well as pertinent persons from individuals, families, guardians, Independent Support Coordinators, Regionals Office personnel, etc.

4. To complete comprehensive monthly reviews in a timely manner.

5. To monitor consumers’ outcomes to ensure the agency actively strives towards reaching the person’s vision.

6. To monitor the consumer personal records to ensure information contained is in accordance with DMH / DD guidelines.

7. To coordinate all residential employee training and to assist in tracking training to ensure best practice and DMH / DD compliance.

8. To coordinate services with individuals served, guardians, families, Independent Support Coordinators, day services, etc.

9. To participate in management meetings and supervisory planning sessions.

10. To ensure that individuals served receive all possible benefits for the purpose of increasing their disposable income, i.e. food stamps, MR housing, level billing, discount utility programs, STRAP etc.

11. To ensure the agency supervision and all internal quality assurance plans are implemented as they pertain to residential services and supports.

12. To ensure that prudent financial residential spending occurs and all appropriate documentation regarding expenditures meets policy and procedure requirements.

13. Any other responsibilities as assigned to meet the mission of the agency.

14.  Performance quality improvement (PQI) duties as assigned by supervision & PQI committee.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.