Customer service coordinator [h1.location_city]

Customer Service Coordinator

Please note this position is hybrid based out of our Glendale, AZ Distribution Center. The shift is Friday through Monday, 5 : 00am - 3 : 30pm (Four 10 hour shifts). The Customer Service Coordinator ensures the delivery of excellent customer service to all store locations through prompt and accurate processing of orders and claims. The Customer Service Coordinator is responsible for all customer service related data including late orders, order input, and store credit requests. This position monitors trends in customer service data and delivers weekly metrics to the Distribution Center Management team along with insight as to the trends seen in the data.

Overview of Responsibilities

• Respond to all communication from store locations in a prompt, professional, and friendly manner
• Processes special orders requested by stores
• Communicate and coordinate with internal departments; escalate issues to Supervisor when necessary.
• Record details of comments, inquiries, complaints, actions taken, and resolution.
• Manage and analyze data for the Distribution Center, working with the Distribution Center management team in a collaborative format to ensure SLAs are met.
• Monitor metrics for trends and report to Management any anomalies.
• Assist the Distribution Center Management team with developing and implementing corrective action plans and process improvements.
• Ensure effective collaboration and communication with all internal customers for greater efficiencies and attainment of the strategic plans.
• Flexible schedule, ability to work overtime or nights as needed.

Qualifications

Benefits

In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include :

Eligibility requirements may apply for the following benefits :

Get Paid Every Day!

Sprouts Farmers Market offers DailyPay - if youre hired as an eligible employee, youll be able to transfer the money youve already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you dont have to wait for payday to access the money youve already worked for. With DailyPay, you can see how much youve made every day and you can transfer your money any time before payday.

You can learn more by visiting https : / / www.dailypay.com / partners / sprouts-farmers-market / .

Grow with us! If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmers market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.

Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance.

California Residents : We collect information in accordance with California law, please see here for more information.