Customer service coordinator Jobs in Salem, OR

Service Team Coordinator (STC)

Job Category: Leadership Requisition Number: SERVI001257

Posted: June 24, 2026

Full-Time Salary Range: $54,000 USD to $62,400 USD Salary: $54,000 USD per year Salem, OR 97301, USA

Description

As a successful STC, you will demonstrate how to ensure quality service delivery as well as compliance with State regulations and agency policies. You will be able to lead through team development, open communication, and promote and challenge learning initiatives for those supervised and the people we support. This includes promoting a positive team attitude and being able to effectively respond to unexpected changes or demands.

Wage & Benefits: Annualized salary of $54,000. Salary payments are made every other Friday (approx $4,500/month).

• We are also offering a $1,000 sign on bonus that is paid out in increments at set milestones of your employment!
• We offer Medical, Dental, Vision, Life, Supplemental Insurance and FSA for full-time employees, 401(K), Gym discounts and reimbursements, and other lifestyle discounts available to all employees.

Position Type: Full-Time, 45+ Hours Weekly

Skills and Qualifications:

• Education Requirements: High school diploma/GED required, Associate's degree preferred.
• Experience Requirements: Two years of supervisory experience required. May substitute one year in the field of I/DD or Associate's degree for one year of supervisory experience.
• Must be at least 18 years of age when starting employment.
• Must have and show basic computer skills and can learn agency applications.
• Excellent interpersonal skills.
• Well-organized and attentive to detail.
• Cooperative and willing to learn.
• Ability to interpret various instructions.
• Enhanced math skills must be able to accurately balance a budget and basic math transactions.
• Professional, clear, and positive oral and written communication skills both expressive and receptive.
• Must be able to read, write, and speak English (reasonable accommodation may be made for some positions).
• PCL's Team members must have dependable, reliable, and regular work attendance, and must adhere to attendance policies.

Supervisory Duties:

• Responsible for training, motivating, and supervising all personnel within their team.
• Be able to work a very flexible schedule with the ability to make last minute changes.
• Team building including team days and facilitating effective team meetings.
• Establish welcoming processes for new team members to feel comfortable and part of the whole team.
• Understand and implement principles of the Oregon Intervention System (including use of Protective Physical Intervention).
• Participate in an on-call rotation for the assigned area. On a regular rotation, this position is on-call for the assigned area for 7 consecutive days. The on-call schedule is generally posted 8 or more weeks in advance.
  • While on-call this person is expected to:
  • Remain within a thirty-minute response time radius of their assigned area.
  • Answer all calls for the on-call, including; responding to questions, and physically reporting to any home in the assigned area to provide assistance, support, and/or direct care duties as needed.

Service Coordinator (House Manager) Responsibilities:

• Provide an opportunity for a stable living environment by promoting and attending to the person's right to respect and dignity, individual choice and input, and health and safety needs at all times.
• Oversee, coordinate, and ensure quality services and support for the people living in the home they lead (e.g., financial, health, behavioral, and relationship supports).
• Responsible for daily operations and scheduling assuring at a minimum that there is enough staff present to assure people served are safe.
• Individual Support Plan (ISP) preparation, training, and support.
• Providing or assisting with transportation needs of people assigned to support.
• Being knowledgeable and able to cover the Direct Support Professional positions that you are supervising.

Physical Requirements:

• Must be able to lift and transfer 25 pounds minimum; some positions may require more.
• Appropriately and efficiently responding to emergencies and/or crises (including but not limited to the use of physical intervention).

Certifications and Training:

• Must pass required DHS background check and Protective Service Investigations.
• This position requires a valid driver's license and to be eligible to drive agency vehicles.
• Willing to submit to a pre-employment drug screening for illegal substances in Oregon.
• Complete and maintain all certifications as required by the position, PCL, and other governing agencies.
• Must be able to obtain and maintain certification to a satisfactory level in Oregon Intervention System (training provided if hired).
• Must be able to obtain and maintain certification in CPR (training provided if hired).
• Complete all duties related to being a Mandatory Abuse Reporter.
• New hire orientation and on-site training must be completed within 60 days of hire.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.