Customer service director serp_jobs.h1.location_city

Who You Are :

You enjoy providing top-notch service to prospective and current residents and team members. This role acts as a community-wide liaison for multiple departments ensuring efficiency and functionality with the ability to grow into an Executive Director role over time.

Essential Duties and Responsibilities :

• Assist in the overall operations of the community.
• Ensure care, services, and other activities are provided and conducted within state guidelines.
• Work with various departments to evaluate strengths and needs, overseeing as assigned.
• Work within each department to educate and gain understanding of day?to?day tasks.
• Assist collaboratively with the Community Executive Director, Director of Resident Services, and Director of Community Relations to ensure continuity of care delivery, alongside resident and family satisfaction.
• Conduct hiring, performance, and disciplinary evaluations as assigned by the Executive Director.
• Conduct monthly training and development; including but not limited to all staff meetings, staff in?services, and state?compliance training.
• Monitor financial progress throughout the month by creating a spend?down each month and following up with Department Heads.
• Manage PPE supplies (masks, gowns, face shields, etc.) and respiratory program to include fit testing, etc.
• Meet regularly with the Community Executive Director and Department Heads as assigned.
• Assist the Director of Community Relations on tours and move?in details.
• Serves as Manager on Duty when scheduled.
• Other duties as assigned.

Job Requirements :

Licenses, Certifications, & Education Required :

Supervisory Requirements :

Uniform and Appearance Requirements :

Position Equipment :

Work location and Travel Requirements :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, carry, push, and pull up to 50 pounds, use hands to handle or feel, and reach with hands and arms.

Special Demands :

Must possess qualities of leadership, tact, and adaptability to change. Must be neat in appearance, possess a pleasant personality, be congenial with fellow employees and public, and must be capable of following oral and written instruction. Must display and use your own good judgement and initiative in daily duties.

The Park at Surprise

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