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Customer service director Jobs in Raleigh, NC

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Customer service director • raleigh nc

Last updated: 1 day ago

Customer Service Manager

Heating + Air ParamedicsRaleigh, NC, US
$21.00 hourly
Full-time

In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experi... Show more

Customer Service Representative

ModivcareRemote, South Carolina, United States
Remote
Full-time

Assists customers with transportation questions and concerns.Schedules, modifies, and cancels reservations as requested.Obtains and documents details of customer complaints and concerns.Ensures all... Show more

Customer Service Clerk

804 TechnologyCary, NC, US
Permanent

Technology and we are currently seeking an Customer Support Clerk for a contract to perm role located in Cary NC.This is a role well suited to an ambitious professional, looking for the next step i... Show more

 • Promoted

Remote Inbound Customer Service

Arise Virtual SolutionsRaleigh, North Carolina
Remote
Full-time

If you have worked in customer service and are looking for flexible and varied work, consider a new banking program on the Arise® Platform.This program needs customer-focused individuals with finan... Show more

 • Promoted

Customer Service Representative

Kimbrell's Home FurnishingsRALEIGH, NC, US
$14.00 hourly
Full-time

Customer Service Representative (CSR).The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts.This role focuses on bui... Show more

Customer Service Representative

Crunch Fitness - JFF North AmericaRaleigh, NC, US
$12.00 hourly
Part-time

Join one of the fastest-growing fitness brands in the United States—Crunch Fitness!.At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results.We offer real opport... Show more

Customer Service Representative

Capitol CoffeeRaleigh, NC, US
Full-time
Quick Apply

Capitol Coffee Systems is seeking a detail-oriented and proactive Customer Service Representative to manage customer interactions and ensure a seamless experience for clients.The ideal candidate wi... Show more

Supervisor - Customer Service

Carpenter Technology CorporationRaleigh, NC, United States
Full-time

Carpenter Technology Corporation Job Post.Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based supe... Show more

Director, Customer Growth & Lifecycle

Pendo.ioRaleigh, NC, United States
$190,000.00 yearly
Full-time

Director, Customer Growth & Lifecycle.Raleigh, NC / New York, NY / EST Remote.Pendo is rebuilding for the AI era, with new products, new buyers, and new ways to deliver value to customers.The Custo... Show more

CUSTOMER SERVICE ASSOCIATE

GRADE POTENTIAL, LLCRALEIGH, NC, US
$35,000.00 yearly
Full-time

Thanks for your interest in reviewing our open position! We hope that YOU may become our next team member and help contribute to our company atmosphere & culture of ENTHUSIASM, DEDICATION, ENERGY, ... Show more

Customer Service Rep

Sola PlumbingGarner, NC, USA
$17.00 hourly
Full-time
Quick Apply

If you're tired of working for bosses who couldn't care less about you and would enjoy a position where you can try and learn new things, then you could love being a.Our Garner, NC office is lookin... Show more

Customer Service Representative

NC Farm BureauRaleigh, NC, US
Full-time

Seeking a Customer Service Representative for a local insurance office.The applicant must possess strong people skills and be able to work with the public in a professional manner.Employer performs... Show more

Customer Service Representative

Circle KCary, North Carolina, United States of America
Part-time

Store 2706139: 1101 Walnut St, Cary, North Carolina 27511.Flexible (Days, Evenings, Overnights + Weekends).Customer Service Representative.We want you to join our team as a Customer Service Represe... Show more

Customer Service Representative

Sight Sea Travel CompanyRaleigh, North Carolina, United States
Remote
Part-time
Quick Apply

Customer Service Representative.We are seeking a detail-oriented and client-focused professional to design and coordinate personalized trip experiences for individuals, families, and groups.This ro... Show more

Customer Service Representative

Arrow ExterminatorsTrawick Road, Raleigh, NC, USA,
Full-time

Customer Service Representative.Trawick Road, Raleigh, NC, USA.Customer Service Representative.Customer Service Representative.This position is paid at an hourly rate based on experience.Our admini... Show more

Customer Service Specialist

Qurate Retail GroupRemote, South Carolina, United States
Remote
Full-time

Busy day handling a high volume of our inbound customer inquiries.Offer additional products on each customer interaction.Assist customers with questions while personalizing the experience for each ... Show more

Customer Service Representative

FASTSIGNS #111701Raleigh, NC, US
$15.00 hourly
Full-time

FASTSIGNS #111701 is hiring for a Customer Service Representative to join our team!.Ongoing Training Opportunities.A Successful FASTSIGNS Customer Service Representative Will:.Be the initial contac... Show more

Customer Service Representative

South Carolina 811Remote, South Carolina, United States
Remote
Full-time

Managing a high volume of inbound calls.Accurately documenting excavation and utility locate information in a web-based system.Providing the caller with pertinent and legally required information f... Show more

People also ask
Customer Service Manager

Customer Service Manager

Heating + Air ParamedicsRaleigh, NC, US
30+ days ago
Salary
$21.00 hourly
Job type
  • Full-time
Job description
Benefits:
  • Competitive salary
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Free uniforms
  • Wellness resources

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking a Customer Service Manager to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, ambitious, problem solver, and is able to remain calm under pressure.


Responsibilities
  • Receive a high volume of inbound calls, emails, and texts
  • Monitor Social Media Accounts
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Manage permits, inspections, and equipment registrations
  • Attend trainings to maintain up-to-date skills and knowledge
  • Prioritize calls according to the level of urgency
  • Transmit information to the appropriate person or department
  • Direct response units to appropriate location
  • Monitor status of the response team
Qualifications
  • College Degree
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Computer savvy and familiar with customer management software
  • Excellent verbal and written communication skills
  • Understanding of basic HVAC terminology
  • Ability to work well under pressure
  • Highly organized with the ability to multitask and prioritize projects
  • Problem solver
  • Excellent typing and data entry skills
  • Ability to work in our office M-F 8am-5pm (this is not a remote position)