Customer service h1.location_city

Genesis10 is seeking a Customer Service Representative for a contract to hire position with a leading client in Columbus, OH. This is an on-site position. There are 8 openings.

Compensation: $19.00 per hour W2.

Shift Options:
9:30 AM - 8:00 PM - some will move to 1:30-9:30 once fully trained - 4 days a week - 6 spots open
8 AM - 6:30 PM - 4 days a week - 2 spots open
7 AM - 3:30 PM - 5 days a week - 1 spot available

Job Description:
The Customer Service Representative will interact with customers by addressing inquiries and resolving complaints.

Responsibilities:

• Interacts with customers via telephone, email, or online chat to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Assisting callers with any questions regarding their mobile devices.
• Troubleshooting the device and the set up/provisioning of the device. Often this includes coordinating our efforts with the service provider and a technician.
• Fields customer questions and complaints
• When the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff.
• Coordinating the efforts of service providers, IT Help Desks, MDM Administrators, and customers to maintain service expectations.
• Acts as an intermediary to prevent "up-selling " by service providers.
• Ensures that appropriate actions are taken to resolve customer's problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs data entry, administrative support, and clerical duties.
• Performs other related duties as assigned.

Requirements:

• High school diploma or equivalent.
• Six (6) months or more experience with Customer Service.
• Must have basic computer/smartphone skills.
• Experience working with wireless devices.
• Must have good written and verbal communication skills.
• Must be able to pass a security clearance, if necessary (may require additional discussion.)

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)