Customer service Jobs in Hillsboro, OR

Aquatic Center Front Desk Clerk

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. Under general supervision, responsible for performing duties related to the operations of the Parks & Recreation front desk functions at the Aquatic Center. Provides customer service to patrons in person, by phone and email; answers questions and assists with registration and facility reservations. This position is an intermittent position which may include early mornings, days, evenings and weekends for an estimated 10-20 hours per week.

Duties/Responsibilities

The following tasks are typical for positions in this classification. Any single position may not perform all of these tasks and/or may perform similar related tasks not listed here.

1. Perform routine administrative duties including answering phones, typing, filing, inventory and copying.
2. Greet and assist customers when entering the Aquatic Center.
3. Process customer registrations, collect admissions, rental, and program fees utilizing cash register, computer and supporting software applications.
4. Open and close cash register and prepare fee collections for daily deposit according to City guidelines.
5. Respond to questions and inquiries regarding rules, regulations, use of park facilities and various City recreation services and programs.
6. Resolve or direct inquiries and complaints to appropriate staff members.
7. Participate in maintaining facility for cleanliness, perform light general maintenance and/or custodial duties and report maintenance issues as needed.
8. Attend staff meetings and trainings as necessary.
9. Contribute to a positive work environment.
10. Maintain regular, predictable attendance and punctuality.
11. Perform other directly related duties consistent with the role and function of the classification.

Minimum Qualifications

EDUCATION AND EXPERIENCE GUIDELINES Any combination of experience and training that would likely provide the required knowledge and abilities may be qualifying. A typical way to obtain the knowledge and abilities would be: Education Equivalent to completion of the twelfth grade. Experience One year of customer service experience is desirable. Bilingual English/Spanish preferred. License or Certificate Possession of an appropriate, valid CPR certification within 6 months of beginning employment. Possession of an appropriate, valid first aid certification within 6 months of beginning employment.

Additional Information

PHYSICAL DEMANDS AND WORKING CONDITIONS The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions. Environment : Incumbents work in a normal office setting with exposure to computer screens and occasional elevated sound. Incumbents in this position have extensive interactions with the general public and may occasionally deal with distraught or difficult people. Mobility: Incumbents require sufficient mobility to work in an office setting and operate office equipment; to walk, stand or sit for prolonged periods of time. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard or calculator and to operate office equipment. Vision, Hearing and Communication: Vision sufficient to read small printed documents, computer screens and other documents. Hearing and speech sufficient to communicate in person and over the telephone. Selection Process Submit completed City application online by the posted deadline. Please note that the Education and Experience sections of the application must be filled out completely and truthfully. Resumes will not be accepted in lieu of the required application. Incomplete applications may be disqualified from the selection process. Appropriate documentation verifying veteran status, including DD-214 or DD-215 plus the City of Forest Grove's Veterans Preference Form, must be submitted if claiming veteran's preference. Applications will be screened through an evaluation of skills, experience and work history. Top scoring candidates will be invited to participate in the interview process. References will be checked on finalist. An offer of employment will be contingent upon having an acceptable driving and criminal record. Work schedule is flexible and may include early mornings, days, evenings and weekends for an estimated 10-20 hours per week. This position is non-exempt from the provisions of the Fair Labor Standards Act and is unrepresented. Selection Process: Submit completed City application online by the posted deadline. Be sure to include in your application a valid email address you check frequently (including spam and junk folders), as candidates may be notified via email. Application materials will be screened based on the employment application and supplemental questions. Resumes will not be accepted in lieu of the required application. Incomplete applications may be disqualified from the selection process. Selected candidates will be invited to participate in an interview. An offer of employment will be contingent upon verification of an acceptable criminal and driving record. Placement in the salary range will be determined based on qualifications. Generally initial placement is near the beginning of the salary range.