Customer service serp_jobs.h1.location_city

Customer Service Representative (CSR)

Location : Beaverton, OR

About the Role

Tektronix is looking for enthusiastic and customer-focused Customer Service Representatives (CSRs) to join our growing team. As the first point of contact for our customers, you'll handle inquiries via phone, LiveChat, and email while ensuring an exceptional service experience. Your ability to listen, provide tailored solutions, and build long-term relationships will directly contribute to customer satisfaction and company success.

What You'll Do

• Serve as the main contact for internal and external customers.
• Respond to inquiries regarding calibration and repair services.
• Actively listen to customer needs and provide personalized solutions.
• Collaborate with Sales and Service Operations to support revenue growth.
• Prepare service quotes / RMAs and recommend additional Tektronix products and services.
• Ensure customer equipment is tracked and managed through service operations.
• Troubleshoot issues and resolve inquiries quickly and professionally.
• Build and maintain strong customer and stakeholder relationships.

What We're Looking For

Preferred Qualifications

Why Join Tektronix?

Pay Details : $18.00 to $31.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.