Customer service [h1.location_city]

Benefits :

Bonus based on performance

Free uniforms

Opportunity for advancement

Roles & Responsibilities : As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to :

Answer inbound phone calls promptly during business hours

Respond to any voicemails and / or messages from answering service (if applicable)

Respond to inbound email correspondence, forward on as appropriate

Greet customers and all other visitors to the showroom (if applicable)

Screen incoming leads / potential customers

Schedule estimate appointments

Quote product by telephone for clients / customers (if applicable)

Assist Estimators with follow up on pending sales / quotes by phone and / or email

Strategically schedule work appointments for Installation Technicians, along with customers accordingly

Troubleshoot issue from field if needed, working with GM / vendors and techs to find solutions

Check order confirmations from fabricators / vendors for size and pricing accuracy

Filing of daily work orders and estimates

Ordering of all office / shop supplies

Keeping office clean / tidy

Qualifications & Educational Requirements :

HS Diploma or equivalent

All candidates must be able pass initial background check and drug test

Preferred Skills :

Excellent verbal / written communications skills

Microsoft Office proficient (Word, Excel)

Hardworking, motivated, with excellent organizational and time-management skills

• Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.