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Customer service • stockton ca
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Customer Service Representative
Sunday to Thursday : 6 : 45 AM - 5 : 30 PM
Friday : 6 : 45 AM - 2 : 30 PM (Summer) / 6 : 45 AM - 1 : 30 PM (Winter)
Join our busy and thriving bagel shop, where we serve delicious, freshly made bagels and provide exceptional customer service. We are looking for a dedicated Customer Service Representative to join our team and help us manage new orders. If you have excellent phone skills, solid computer abilities, and a passion for customer service, this role is perfect for you!
Responsibilities :
Handle incoming orders over the phone in a fast-paced environment.
Assist customers with order inquiries, menu questions, and product recommendations.
Process orders accurately using our custom POS system (training provided).
Manage a basic online phone system for customer interactions.
Maintain a positive, professional demeanor while interacting with customers to ensure excellent service.
Ensure customer satisfaction by addressing concerns, issues, and order requests promptly and efficiently.