Customer service manager h1.location_city

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

About Us:

Serving South Florida since 2001, Designed Theatre Visions is a local company dedicated to bringing home entertainment and automation dreams to life. We create, install, and manage all systems alike that help make home tech smarter, safer, and more enjoyable. We also offer a range of low-voltage services to the commercial market.


Job Description:

Designed Theatre Visions is excited to welcome a warm, experienced Job Coordinator / Customer Service Manager to our team. We're looking for someone with a solid background in job coordination, customer service, and project management, ideally with over 5 years of experience. The right person will enjoy working independently, taking initiative, and solving problems efficiently. Excellent communication skills - written, verbal, and interpersonal - are essential for engaging effectively with team members, vendors, and customers. We value professionalism and a friendly approach in every interaction.

Daily job duties include (but are not limited to) building out the schedule for DTV Technicians (min 1-week out, would like to get to 2-3 weeks out), scheduling with clients, review of all clocked time vs. time sheets vs. work orders, turning in service WOs for billing, assisting DTV Technicians with getting their parts in the morning, working with Procurement to make sure parts are all ready for the next day and upcoming projects, answering the phones (normal business hours and after hours), project coordination and project management, scheduling with construction trades (contractors, subcontractors, etc.), turning in closed projects for billing, scheduling with vendors, staying on top of Home Watch clients (departure/arrival), schedule Home Watch services accordingly, other tasks as assigned by your supervisor.

Job Qualifications Required:

Applicants NEED to have the following qualities and attributes:

• Must be extremely organized and able to coordinate all jobs.
• Must posses professional computer operation experience.
  • Demonstrate proficiency in Microsoft Windows, Outlook, Excel, Word, Etc.
  • We will be moving to a new ERM platform, this will be new to everyone.
• Must be capable of effectively communicating with staff and customers.
• Must posses professional job coordination and customer service skills.
• Must be reliable (on time), dependable (do anything), and hard working.

Skills Required:

• Must demonstrate a strong desire to work in and contribute to a successful team environment.
• Must be self-motivated, as duties are often required to be performed without direct supervision.
• Must possess a professional work ethic and represent Designed Theatre Visions professionally.
• Must have a willingness to learn new concepts, methods, and technology constantly
• Must be energetic, independent, and able to handle a wide range of tasks.
• Must have excellent verbal and written communication skills.

Other Requirements:

• Must have a clean criminal background
• Must pass a drug test (Drug Free Workplace)
• Must maintain a valid driver's license with a clean driving record at all times.
• Must have a clean and neat appearance at all times (we do have visitors on occasion).
• Must have reliable transportation to and from work; this is an in person position.

Job Type: Full Time (some OT and some Weekend work is required)
Work Location: In Person
Direct Reports: None

Education: High School or Equivalent (Required)

Experience:

• 5+ years Job Coordinator / Customer Service Representative experience (Required)
• 3+ years Project Management experience (Highly Desired)

Language:

• Bi-Lingual is a plus.
• Primary: English (Required)
• Secondary: Spanish (Highly Desired)

License/Certifications: Drivers License (Required)

Ability To Commute: Must be able to report daily to Fort Myers, FL 33912 (Required)