Customer service manager Jobs in Grand Rapids, MI

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.

Looking for more than just a management position?

At Chick-fil-A Alpine Avenue, we believe leadership is about serving others, developing future leaders, and creating an environment where people can thrive both personally and professionally. We're looking for an Assistant Manager who can lead with humility, inspire excellence, and help drive the success of our restaurant through strong leadership and operational execution.

This role is ideal for someone who enjoys building teams, coaching leaders, solving complex challenges, and creating an exceptional experience for both guests and team members.

Pay: $18-$24/hr based on availability and experience

What Makes Our Team Different?

• Closed every Sunday
• Direct mentorship from senior leadership
• Leadership development and growth opportunities
• Clear pathway for advancement
• Health and dental insurance with employer contribution
• Meals provided during shifts
• Positive, team-focused culture
• Locally owned and operated
• Leaders who genuinely invest in people

Our Culture

At Chick-fil-A Alpine Avenue, we strive to put others first and create a workplace where people feel valued, challenged, and supported.

We look for leaders who embody:

• Leadership
• Integrity
• Humility
• Grit
• Teamwork

We believe in serving our guests, developing our people, and creating a positive impact in our community every day.

Who Thrives Here?

• The most successful Assistant Managers are:
• Servant-minded leaders
• Strong communicators and relationship builders
• Highly organized and accountable
• Calm and decisive under pressure
• Passionate about coaching and developing others
• Results-driven while remaining people-focused
• Committed to operational excellence
• Adaptable, coachable, and growth-oriented
• Able to inspire and influence teams through positive leadership

What You'll Do

As an Assistant Manager, you'll play a key role in the leadership and success of the restaurant by overseeing operations, developing leaders, and helping execute the vision of the business.

Responsibilities include:

• Leading restaurant operations and ensuring excellence during assigned shifts
• Supporting and developing Shift Leaders and Team Members
• Coaching and holding team members accountable to Chick-fil-A standards
• Managing daily operational execution, labor, productivity, and guest experience
• Maintaining high standards for food quality, hospitality, cleanliness, and safety
• Identifying opportunities for operational improvement and implementing solutions
• Assisting with hiring, onboarding, training, and leadership development
• Helping drive team engagement, culture, and retention
• Resolving guest concerns and operational challenges with professionalism and urgency
• Partnering with senior leadership to achieve business goals and objectives
• Leading by example through servant leadership, professionalism, and a strong work ethic

Position Details

• Full-Time
• Flexible Scheduling
• Day, Evening, and Saturday Availability Required

Qualifications

• 3-5+ years of restaurant, hospitality, retail, or leadership experience preferred
• Previous management or supervisory experience strongly preferred
• Proven ability to lead teams and achieve performance goals
• Strong communication, coaching, and conflict-resolution skills
• Ability to thrive in a fast-paced environment
• Strong organizational and time-management skills
• Ability to analyze situations, make decisions, and solve problems effectively
• Flexible availability, including evenings, Saturdays, and holidays
• Alignment with Chick-fil-A's values, mission, and culture

Before You Apply

This position is for someone who wants to make a lasting impact through leadership. If you are passionate about developing people, creating exceptional guest experiences, and helping build a culture of excellence, we'd love to meet you.

Qualified candidates will be contacted within 1-3 business days of applying. Please do not contact the store directly regarding your application.