Customer service operator [h1.location_city]
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Customer service operator • saint paul mn
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Hero Home ServicesMinneapolis, MN, US- [job_card.full_time]
Customer Service Representative (CSR)
At Hero, we're more than a service provider; we're a partner in ensuring comfort, safety, and community well-being for the Twin Cities. Our Customer Service Representatives support this mission by providing an exceptional customer-focused experience across calls, texts and emails. As a CSR you'll work closely with our Dispatch team to ensure our service experts are running at capacity and to provide our customers with a seamless experience from their initial call all the way through their service appointment and beyond.
Location : Bloomington Office
Overtime is offered by management when available, and may at times be required
Essential Job Duties :
- Answer and book incoming calls, emails, and other requests while providing an exceptional experience to the customer.
- Make outbound calls to book and confirm existing and potential customers to fill the dispatch board to full capacity.
- Adhere to the company policy for customer concerns and work to resolve them efficiently and effectively.
- Update and maintain information in our customer database with accuracy.
- Practice first call resolution when handling calls.
- Other duties as assigned by management.
Knowledge, Skills, and Abilities :
Pay & Incentives :
Posted Min Pay Rate
USD $22.00 / Hr.
Posted Max Pay Rate
USD $24.00 / Hr.