Customer service representative [h1.location_city]
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Customer service representative • concord nc
[last_updated.last_updated_1_day]
It's fun to work in a company where people truly BELIEVE in what they are doing!.We're committed to bringing passion and customer focus to the business.
VXI is looking for highly motivated a...[show_more][last_updated.last_updated_30]
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Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in ...[show_more][last_updated.last_updated_30]
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Store 2723951 : 8501 Concord Mills Blvd, Concord, North Carolina 28027.Customer Service Representative.We want you to join our team as a Customer Service Representative.
If you have the desire to be ...[show_more][last_updated.last_updated_30]
Remote Customer Service Representative.Remote, W-9 (Independent Contractor) .Become a Customer Service Representative, work from home, and set your own schedule while helping others!.If helpin...[show_more][last_updated.last_updated_30]
Join Amazon's customer service team and help us provide world-class support to our customers.As a Customer Service Representative, you will answer customer inquiries, resolve issues, and ensure cus...[show_more][last_updated.last_updated_30]
Are you looking for a job that will challenge your communication skills and allow you to make a difference in people's lives?.
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Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers.
As a CSR, you will handle transactions, answer customer questions, and ens...[show_more][last_updated.last_updated_30]
FASTSIGNS #112001 is hiring for a Customer Service Representative to join our team.Ongoing Training Opportunities.A Successful FASTSIGNS Customer Service Representative Will : .Be the initial contact...[show_more][last_updated.last_updated_30]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more][last_updated.last_updated_30]
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FLY is a global company with 35 U.This is an exciting opportunity to ...[show_more][last_updated.last_updated_variable_days]
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an additiona...[show_more][last_updated.last_updated_1_day]
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Inbound Phone Banker / Customer Service Representative
VXI Global SolutionsConcord, NC, US[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Non-Consecutive) Monday-Sunday from 9 am-8 pm EST (4-day production work week) OR Monday-Sunday from 11 : 30 am - 8 pm EST (5-day production work week) You must be available to work anytime during center operating hours including Saturdays, Sundays and holidays 7-year employment verification 10-year Background 10-Panel Drug Screening Test (THC) Customer Assistance : Handle incoming calls from customers regarding various card services and deposit-related queries, including but not limited to credit / debit card issues, account balances, fund transfers, check deposits, and transaction disputes. Problem Resolution : Identify and address customers' concerns, complaints, or issues in a professional and empathetic manner. Investigate problems thoroughly and take necessary steps to resolve them, ensuring a positive customer experience. Account Management : Update customer account information, process transactions, and perform account maintenance activities as required. Product Knowledge : Develop a deep understanding of the bank's card services and deposit products, terms, conditions, and policies to provide accurate and reliable information to customers. Compliance : Adhere to banking regulations, security protocols, and data protection guidelines while handling customer information and transactions. Communication : Communicate effectively with customers to gather necessary information, explain processes, and set clear expectations for issue resolution and follow-up. Documentation : Maintain accurate records of customer interactions, transactions, and inquiries in the call center's database. Continuous Improvement : Stay updated on industry trends, banking regulations, and internal processes to enhance job knowledge and deliver outstanding service. Performance Metrics : Meet and exceed individual and team-based performance targets, including call handling time, customer satisfaction, and first-call resolution rates. High school diploma or equivalent; additional education or relevant certifications in finance, banking, or customer service are a plus. Proven experience in a call center or customer service environment, preferably within the banking or financial industry. Strong verbal communication skills with a customer-centric approach to handle interactions professionally and courteously. Excellent problem-solving abilities, attention to detail, and ability to handle confidential information securely. Familiarity with banking products, processes, and regulations. Proficiency in using computer systems, databases, and customer relationship management (CRM) software. Ability to adapt to a fast-paced and dynamic work environment. Strong multitasking skills to manage simultaneous calls, inquiries, and tasks effectively. Willingness to work flexible hours, including evenings, weekends, and holidays. $18.00 per hour base pay Bonus Opportunities - Earn up to $4 an hour additional with bonuses ! (Bonus opportunity available once graduated from training and active on production) Full Health Insurance Options (Medical, Dental, & Vision) Fun Work Environment Free Gym Membership after 90 days of employment (Gym located conveniently in business complex) Free Parking Convenience store access in business complex Abundant Advancement Opportunities Equal Opportunity Employer : disability / veteran Cell phone benefits for employees - $25 / month per line for unlimited phone, text and data. Restriction may apply Referral for Life Program ™-
Job Description
Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
VXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC .
As an Inbound Phone Banker / Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point of contact for customers seeking assistance with their banking transactions, inquiries, and problem resolutions. Your ability to communicate effectively, handle sensitive information, and offer solutions promptly will be vital to ensuring customer satisfaction and retention. You will be a crucial link between our client and their customers, ensuring a positive and seamless experience.
Operating hours Monday- Sunday 8am - 8pm
Training
- Training Class hours are normally 9am - 6pm Tuesday- Saturday (Unless impacted by a holiday, extended training hours will apply to ensure a 40-hour work week)
- Training duration is 12 weeks long
- You must be available to attend 100% of your training, no time can be missed
Production Shifts After Training (At least 2 days off
Post offer employment requirements :
Key Responsibilities :
What You Bring
What you will get
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!