Customer service representative h1.location_city

• TEKsystems is seeking a Customer Service Representative to help support one of our partners in the healthcare industry. This position sits on-site in either Honolulu or Kapolei, Hawaii.*
• Job Description : *
• Assist customers in a timely and accurate manner in phone interactions. Maintain quantity, timeliness, accuracy, and quality performance within established standards to comply with customer performance requirements, while receiving and responding to inquiries. Conduct research for routine inquiries. Apply basic analytical and problem-solving skills to resolve customer inquiries and issues. Research relevant information and make recommendations. Manage inventory of inquiries and coordinate with departments.
• Resolve servicing interactions by documenting and closing customer cases. Work with peers, management, and business areas to bring accurate and quality resolution for customers while continuing to follow performance guidelines.
• Participate in training to learn the foundation and basics of servicing customers. Participate in training to be proficient in servicing at least two health plans.
• Participate in servicing customers through options other than the phone. This could be written or online inquiries, in-person servicing or performing off-line data or project work.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.