Customer service representative [h1.location_city]

Customer Service Representative

Location : Jacksonville, Florida 32219

Duration : 10 Weeks, Contract to hire

Shift Details : (Sunday- Saturday off two days during weekday7-4pm 11-8pm shifts)

Pay Rate : $18.50 / hr

JOB DESCRIPTION

(Candidate must be flexible with work Hours and scheduled workdays)

As a Customer Service Rep II, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delight our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the team, you'll have a starring role in helping us continue to provide daily freight solutions for our global customers. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter what your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.

RESPONSIBILITIES

What your day-to-day will look like :

Assist customers and business partners via telephone and email

Handle customer complaints in a calm, professional manner

Diagnose, assess, and resolve problems or issues

Monitor progress of delivery routes

Scan haul-away pods and verify stamps

Process changes or cancellations to delivery orders

QUALIFICATIONS

What you'll need to excel :

At a minimum, you'll need :

1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.

Experience with Microsoft Office (Word, Excel, & Outlook)

It'd be great if you also have :

High school diploma or equivalent

Experience with Microsoft Office and other business-related applications

Experience in a call center environment

Bilingual English / Spanish

Strong customer service skills with the drive to resolve issues

Excellent organizational skills

The ability to thrive under pressure while delivering solutions that exceed customer expectations

JN003