Customer service representative [h1.location_city]

Additional Locations :

Requisition ID : 25880 REV-O is the manufacturer of two industry-leading ambulance brands that build Type 1, Type 2, Type 3, and medium-duty models : Road Rescue & Wheeled Coach. With a legacy and passion to deliver mission-critical durability, our ambulances are born to perform under the most demanding conditions-and built to be as unbreakable as the spirit of those we serve. Our proud, devoted team takes tremendous pride in the vehicles we build and the first responders who use them every day. REV-O is part of the larger REV Group (NYSE : REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group's extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV's and much more. Our 5,000+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

This position is responsible for coordinating customer service and warranty activity, Individual must be able to handle multiple activities and people with varying skill sets. This position is a hands-on function that must focus on customer satisfaction and control warranty expense. A good portion of the position involves accurate reporting.

Duties and Responsibilities :

• Tread reports (quarterly reports),
• To assist with NHTSA activities when necessary.
• Recall letter from OEM chassis manufacture processing,
• Creation of letter for importing trucks to Canada in which we indicate no open WC recalls.
• Provide feedback on customer issues to warranty committee.
• Report on all functional activities and performance for each area.
• Assist with generating field service bulletins to inform field reps & dealers of service issues and training.
• Ability to work with other areas of the business.
• Vendor part warranty administration and exchange, recall notice administration.
• Establish and maintain cooperative working relationships.
• Pre delivery and post-delivery problem solving and administration.
• Warranty and repair administration.
• Provide consistent information flow to customers and field reps.
• Point of contact with Customer Service Manager or Director of Customer Service is not present.
• Will be required to perform other duties as requested, directed or assigned.

Qualifications / Training :

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Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job :

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Personal Protective Equipment Required on production floor :

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