Customer service specialist h1.location_city

Now hiring Warehouse Clerk
Location: McKinney, TX
Pay: $18 – $20/hr.
Schedule: Day Shift | 8 AM – 5 PM
Position Type: Temp-to-Hire | Hands-on shadow training provided!

Staffmark has a great career-building opportunity near you. Keep reading to learn how to expand your career with this role.

Key Duties:

• Understand and follow processes surrounding order processing, and customer support to provide an exemplary customer experience, both pre- and post-sale.
• Respond to customer inquiries quickly and appropriately.
• Process sales orders from various sales channels (website, phone sales, etc.)
• Provide order status updates to customers and maintain accurate statuses on open orders.
• Proactively communicate with vendors to obtain status updates on orders.
• Receive, respond to, and manage customer requests for returns (RMAs).
• Receive, respond to, and manage claims for damaged/lost merchandise.
• Data entry functions including but not limited to logging tracking numbers.
• Maintain professional and cordial relationships with customers and vendors.
• Coordinate with other departments (Sales, Accounting, Warehouse, etc.) as needed to best serve our customers.

Qualifications

• 2+ years of experience in customer service or order processing (preferably within e-commerce, industrial, or technology sectors).
• Experience with ERP systems like NetSuite.
• Knowledge of freight logistics, specifically LTL, is highly preferred.
• Must possess basic computer literacy and the ability to utilize the Microsoft Office suite (Outlook, Word, Excel, Teams), as well as a web-based order management system and payment processing system.
• Must be able to effectively use the internet for research and education.
• Must possess intrapersonal skills allowing for professional and productive conversation with customers, vendors, and co-workers via phone and email.
• Must be able to compose written communications with appropriate spelling, grammar, and punctuation.
• Must possess superior listening skills.
• Must possess the ability to multitask.
• Must be detail-oriented and quick to notice discrepancies.
• General knowledge of information technology solutions is a plus.

Employee Benefits
Medical, Dental, and Vision Insurance | Life Insurance | Short-term Disability | 401k Plans | Weekly Pay | Employee Discount Programs

If you’re ready to start on the path to your future, click “