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Customer service specialist • new york ny
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Overview
On behalf of our client, a global premium food brand with deep European roots and a strong U.S. market presence, we are seeking a Customer Service Specialist to join the Company's Customer Service and Logistics team. In this role, you will serve as a dedicated account representative for a portfolio of retail and broker customers, ensuring their needs are met with accuracy, professionalism, and efficiency. You will act as a key liaison between customers, brokers, logistics partners, and internal teams, advocating for the customer and ensuring smooth order-to-invoice processes. This company is known for its heritage, quality, and authenticity, producing high-end imported food products enjoyed by households and professional chefs worldwide.
Base pay range
$60,000.00 / yr - $70,000.00 / yr
What Youll Do
- Act as the dedicated CSR for assigned retail and broker accounts, handling daily communications and relationship management.
- Monitor the full order lifecycle, ensuring accuracy from order entry through invoicing.
- Collaborate with Sales, Logistics, and Inventory Planning to meet customer requirements and resolve service issues before they occur.
- Maintain data accuracy in SAPs Order Management system.
- Partner with 3PL providers for shipment tracking; escalate major logistics challenges to management.
- Track and share KPIs related to customer service performance.
- Cross-train on other accounts to provide coverage when team members are out.
- Support leadership with reporting, analysis, and special projects as needed.
What Were Looking For
Seniority level
Employment type
Job function
Industries
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