Customer service specialist [h1.location_city]
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Customer service specialist • sterling heights mi
Customer Service Specialist
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A company is looking for a Customer Service Specialist to deliver exceptional service and improve customer experience.
Key Responsibilities
Serve as a key point of contact for customers via phone and email, providing timely and effective solutions
Process customer orders accurately and efficiently while collaborating across departments
Identify opportunities for process improvement to enhance service levels
Required Qualifications
Bachelor's degree preferred or equivalent experience
Minimum 2 years in customer service or a related role
Proficiency with Microsoft Office; SAP experience is a plus
Ability to thrive in a dynamic environment while managing multiple tasks
Strong problem-solving skills and sound business decision-making ability