Customer service specialist h1.location_city

Your Job

Do you possess a combination of analytical skills and interpersonal talents? Are you searching for a place where you can cultivate a long-term career, rather than just a job?

As a Specialist of our Customer Service Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned set of customers in one or more of the following segments: EMS, VMI, Industrial, Distribution, or Automotive. You will interact with our systems, including SAP and Salesforce (the world’s top customer relationship platform), providing vital information to help our customers successfully achieve their production plans.

Our Team

Our customer service division is at the heart of our operations, interfacing directly with customers to ensure their needs are met with efficiency and professionalism. The team is composed of skilled and passionate individuals who are committed to fostering positive customer experiences and driving satisfaction. The Customer Service Specialist role is critical to our success as a team in providing the highest level of customer experience to Molex customers. This role requires the highest level of responsiveness to be exercised and the coordination of additional resources to achieve closure with appropriate solutions.

What You Will Do

• Interact with internal and external customers daily via email, phone and through our Salesforce Service Cloud platform.
• Support the Order Management Process, including pre-and post-order activities, such as reviewing documents for accuracy, order changes, expedites, escalations, NPI activity, etc.
• Responsible for supporting the customer service of a global account/market segment, including Tier 1 subcontractors, with a focus on the supply chain management.
• Proactively engage with key stakeholders to collaborate with our partners to share information and present a unified message, ensuring value creation for both Molex and the customer.
• Understand customer contracts, expectations, manage customer portals, and review forecasting.
• Participate actively in team meetings and departmental training sessions to support the activities of the Customer Experience (CX) Team; provide input and engage with your team members.
• Suggest opportunities to streamline or automate procedures related to your assigned activities and functions. Engage in a respectful challenge process where all ideas are valued.
• Enable a high level of independent decision making, largely based on the specific accounts being covered.

Who You Are (Basic Qualifications)

• High school diploma or higher
• Experience with Microsoft Office Suite
• Strong communication skills that showcase your ability to articulate ideas clearly in a fast-paced environment
• The skills to organize data, analyze information, and convey compelling data driven details
• Organizational, time management, prioritization, and interpersonal skills

What Will Put You Ahead

• SAP Knowledge
• Salesforce Knowledge
• Customer-facing experience handling inquiries in a manufacturing or logistics environment
• Intermediate Excel skills.
• Minimum 3 years of customer facing job-related experience
• College degree

For this role, we anticipate paying $60,000-$65,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.