Customer service supervisor Jobs in Hesperia, CA

Join Our Team as an ABA Case Supervisor at Behavioral Health Works!

About Us:

Behavioral Health Works is an expanding company dedicated to responsible and sustainable growth. We are committed to delivering personalized ABA therapy for children and adolescents diagnosed with Autism Spectrum Disorder (ASD). ABA therapy helps individuals with Autism improve socially significant behavior, following the principles of Behavior Analysis. Our extensively trained BCBAs, Case Supervisors, and Technicians collaborate closely with parents to create tailored treatment plans that address the distinct requirements of each child.

Job Description:

A Case Supervisor in the field of Applied Behavior Analysis (ABA) plays a critical role in overseeing and managing the delivery of therapy and intervention services for individuals with autism or other developmental disorders. Case Supervisors conduct field visits, provide supervision to assigned cases, review data, monitor client progress, make program modifications as needed under the direction of a clinical manager, and provide parent training and education. This position reports directly to the Clinical Director for supervision and provides case clinical supervision to all levels of behavioral therapists.

What we offer for our Case Supervisors:

• Flexible schedules
• Registered Behavior Technician (RBT) training
• Potential to earn BCBA supervision hours and training
• Competitive hourly rates and bonuses
• Travel reimbursement
• Part-time and full-time benefits
• The ability to learn and grow in the field of ABA, while receiving hands-on training & support!

Benefits for Full-time Employees:

• Flexible Schedules
• Health, Dental, Chiropractic, and Vision insurance
• Critical Illness, Voluntary Life, Accident, Hospital Confinement, & Basic Life insurance
• 401(k)
• EAP
• Pet Insurance
• Paid Time Off
• Professional Development Assistance
• Referral Program
• Tuition Reduction for Partnered Universities: All BHW employees are eligible to enroll in bachelor’s, master’s, and doctoral-level programs and take advantage of discounted tuition with all of our affiliated universities. Partners include: National University, California Southern University, Vanguard University, Capella University, Purdue Global, and William James University.

Requirements for Case Supervisors:

• Oversee Behavior Technicians/Registered Behavior Technicians (RBTs) to ensure they implement treatment plans with fidelity.
• Provide ongoing supervision, feedback, and training to ABA staff.
• Conduct regular observations (in-person or via telehealth) of sessions to monitor the quality of service delivery.
• Ensure accurate data collection during sessions on client progress and behavior changes.
• Analyze data to determine the effectiveness of interventions and make necessary program modifications. Use data to adjust goals, teaching strategies, and behavior interventions as needed.
• Provide parent/caregiver training on behavior interventions and techniques to ensure consistency across environments.
• Maintain regular communication with families to discuss progress, challenges, and program updates. Address family concerns and incorporate family feedback into the treatment plan.
• Ensure proper documentation of all services provided, including session notes, data sheets, and progress reports.
• Manage any crisis situations involving clients (e.g., aggressive behaviors) and ensure proper intervention.
• Stay updated on and adhere to ethical guidelines and legal regulations from the Behavior Analyst Certification Board (BACB) and other governing bodies.

Qualifications:

• Must possess a Master's degree in ABA, Psychology, Special Education or a related field.
• Two years of experience in ABA or a related field. Experience in designing and/or implementing behavior modification intervention services is a huge plus!
• Enrolled as graduate student in an applied behavior analysis leading to certification of BCBA (Preferred)
• A thorough understanding of the principles of Applied Behavior Analysis.
• Must be willing to undergo a criminal background clearance.
• Must provide proof of a negative TB test, pre-employment physical exam, and have or receive immunities to MMR/Varicella-Zoster Virus during our onboarding, which we will pay for.
• You'll be driving to and from clients' homes, so you must have a reliable form of transportation, including a valid driver’s license and car insurance.
• Maintain active participation for the length of the entire session by engaging in play and keeping up with the energy of the child, which may include squatting down, bending over and playing on the floor

Compensation: $25.00 - $35.00 Hourly (DOE)

Expected hours: This is a part time role to start. Full-time Case Supervisors are required to work a minimum of 30 hours, and at least 25 of the 30 hours must be billable. Occasional weekend hours may be required.

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