Showcase Windows and Doors Co., LLCSouth Houston, TX, United States
serp_jobs.job_card.full_time
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Westlake ChemicalHouston, TX, United States
serp_jobs.job_card.full_time
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LAZ parkingHouston, TX, United States
serp_jobs.job_card.full_time
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Customer Service Supervisor (Bilingual English / Spanish)
Bickham Services Unlimited, LLCHouston, TX, US
serp_jobs.job_card.full_time
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MetroHouston, TX, US
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AchieveHouston, TX, US
serp_jobs.job_card.full_time
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serp_jobs.job_card.promoted
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Houston StaffingHouston, TX, US
serp_jobs.job_card.full_time
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Customer Service Supervisor (35392)
Emser TileHouston, TX
serp_jobs.job_card.full_time
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Kohl'sHouston, TX, US
serp_jobs.job_card.full_time
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PetSmartHouston, Texas, United States
serp_jobs.job_card.full_time
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Stonemark ManagementHouston, TX, United States
serp_jobs.job_card.full_time
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Customer Service
TradeJobsWorkforce77013 Houston, TX, US
serp_jobs.job_card.full_time
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LAZ ParkingHouston, TX
serp_jobs.job_card.full_time
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LGG IndustrialHouston, TX, United States
serp_jobs.job_card.full_time
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serp_jobs.job_card.full_time
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serp_jobs.job_card.full_time
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DaikinHouston, TX, US
serp_jobs.job_card.full_time
Daikin Comfort Technologies Distribution, Inc.HVAC Customer Service Supervisor position for our branch operations group located at our Houston, TX branch.
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Customer Experience Supervisor
WestlakeHouston, TX, US
serp_jobs.job_card.full_time
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serp_jobs.job_card.promoted
Customer Service
LowesHouston, TX, United States
serp_jobs.job_card.full_time
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Showcase Windows and Doors Co., LLCSouth Houston, TX, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
serp_jobs.job_card.full_time
job_description.job_card.job_description
Description :
We are seeking a dynamic Service Supervisor to lead our passionate team in delivering exceptional service experiences for our clients. This role is pivotal in ensuring customer satisfaction, driving team performance, and maintaining the highest levels of service excellence. If you have a track record of operational success and a commitment to outstanding service, we invite you to join our forward-thinking organization.
Monday Through Friday 8am- 5pm Schedule.
Essential Functions :
Oversee daily operations of the service department and ensure customer satisfaction.
Manage and guide service teams to improve performance and achieve service goals.
Develop and implement efficient processes for service delivery and customer service.
Monitor and manage the department's financial performance, including budgeting and cost control.
Ensure compliance with company policies and industry standards.
Handle customer complaints and resolve issues in a timely and professional manner.
Recruit, train, and mentor service staff, including performance appraisals and setting professional development goals.
Maintain up-to-date knowledge of products, services, and industry developments.
Foster strong relationships with customers, suppliers, and other stakeholders.
Prepare and present regular reports on department performance to senior management.
Ensure the availability of necessary equipment and tools for the service teams.
Collaborate with other departments, such as sales and parts, to optimize overall operation efficiency.
Promote a culture of safety and ensure adherence to health and safety protocols.
Manage inventory levels to ensure parts and supplies are available when needed.
Implement customer service best practices to enhance customer experience and loyalty.
Schedule and oversee regular maintenance and repairs of facilities and equipment.
Analyze service metrics and customer feedback to identify areas for improvement and implement corrective actions.
Plan and manage
Requirements :
Proven experience in a Supervisorial role within a service-focused industry
Strong understanding of customer service and quality management principles
Excellent leadership and team management skills
Ability to oversee and manage a team of service personnel
Proficient in budgeting and resource allocation
Comfortable analyzing and interpreting service performance metrics
Skilled in problem-solving and decision-making
Effective communication and interpersonal skills
Familiarity with industry-specific software and technology
Knowledge of relevant health and safety regulations
Capability to implement and maintain service standards and protocols
Bachelor's degree in business administration, management, or a related field (or equivalent experience)
Flexibility to work in shifts and to be on-call for emergencies outside of typical business hours
A track record of training and developing staff
Ability to build and maintain strong customer relationships
Demonstrated success in process improvement initiatives
Valid drivers license with a clean driving record (if applicable)
Professional certification in service management (e.g., Certified Service Supervisor) is a plus