Customer service supervisor serp_jobs.h1.location_city

Description

Continental Properties is looking for a motivated and customer-centric Traveling Service Supervisor to join our team. In this role, you'll travel to various locations to support the upkeep and quality of our communities. You'll lead on-site maintenance efforts, collaborate with service teams, and contribute to delivering an exceptional living experience for our residents. This position reports directly to the Director of Service and Quality.

This position requires the team member to be based in either Denver, CO or Minneapolis, MN due to travel requirements. Travel will primarily include Arizona, Colorado, Illinois, Michigan, Minnesota, Wisconsin, and may extend to additional states as needed. This role requires 100% travel, with brief breaks between assignments.

Position Specifics :

Full-Time

Pay : $36.00 - $44.00 per hour

This position requires full-time travel. Work schedules may vary based on business needs and could include different rotations such as weekdays on / weekends off or extended on / off cycles. Assignment details will be communicated at least one month in advance.

Essential Responsibilities :

• Leadership & Supervision : Lead, direct, and supervise the service team in daily operations.
• Budget Management : Manage financial resources for maintenance and repair projects while adhering to budget parameters. Provide detailed explanations for any budget variances.
• Property Maintenance : Manage and schedule maintenance tasks, ensuring compliance with safety, OSHA, and legal requirements to protect residents and minimize liability.
• Inspections & Standards : Conduct regular property inspections to assess adherence to policies and procedures, developing corrective action plans as needed. Ensure the community's appearance and cleanliness meet high standards across grounds, buildings, amenities, and common areas.
• Inventory & Supplies : Maintain appropriate levels of inventory, purchasing supplies and equipment as needed, and ensuring budget compliance.
• Preventative Maintenance : Develop and implement a preventative maintenance plan, ensuring timely repairs and upkeep.

Skills for Success :

• Education : High School Diploma required; Associate's degree in a related field preferred.
• Experience : Minimum of 3 years of experience in maintenance, including mechanical, electrical, plumbing, HVAC, and pool maintenance.
• Certifications : CPO (Certified Pool Operator) and EPA 608 (Environmental Protection Agency) certifications required.
• Tools : Required to maintain personal tools for the position.
• Ability to work overtime and on call / non-traditional schedule including evenings, weekends and holidays.
• This role requires occasional bending, stooping, and stretching. Candidates must be able to independently lift, carry, push, pull, or maneuver up to 100 pounds, and up to 250 pounds with assistance. You will also need to use technology such as computers, tablets, telephone, and other office equipment to perform responsibilities.

Why You'll Love Life at Continental :

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace :

• Career Growth : You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
• Mental Health & Wellness : Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
• Balance : We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and half-days on Fridays during designated months.
• Community & Connection : Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here !
• Culture of Belonging : The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
• Performance Incentives : Participate in our Building Above and Beyond (BAAB) incentive program that rewards team members annually based on company goals and achievements.
• Industry-Leading Benefits : Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
• Family Support : Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team.

We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate's experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.