Customer service supervisor Jobs in Newport News, VA

Bring Your Passion.

National Counseling Group (NCG), an ncgCARE partner, is the premier provider of behavioral health services in Virginia, specializing in community-based counseling, crisis stabilization, mental health skill-building, school-based treatment, and outpatient counseling. With over 30 offices across the state, our mission is to improve lives—not just for those we serve, but also for our dedicated team of professionals.

We are seeking a full-time Clinical Supervisor to lead and support a team of behavioral health professionals using the CARE Model of Supervision. Reporting to the local Operations Director, this Tier 1 leadership role is accountable for enhancing the staff experience, ensuring clinical quality, and delivering exceptional customer service.

You will manage clinical operations, oversee staff performance, and maintain community partnerships to promote satisfaction and access to services.

Location: Newport News, VA

Compensation:

• Licensed Eligible: Starting salary $61,449
• Fully Licensed: Starting salary $64,981

Build Your Purpose.

Position Description:

• Leadership and Supervision
  • Oversee case assignments for team members and monitor caseload utilization.
  • Provide clinical consultation for crisis situations and support team members in developing effective strategies.
  • Review clinical documentation and approve as needed to ensure quality and compliance.
  • Conduct routine check-ins with individuals and families at intake and quarterly to ensure satisfaction with services.
  • Facilitate professional development by supporting staff use of electronic systems (EHR, HRIS, LMS).
• Community Engagement and Advocacy
  • Engage with community stakeholders and referral sources to build and maintain strong partnerships.
  • Attend court hearings or client-related community meetings as necessary.
  • Participate in service recovery activities, addressing complaints and grievances to ensure resolution.
• Direct Client Engagement
  • Conduct initial assessments when no clinical assessor is available.
  • Make introductory contact with clients within 15 days of the first session and with referring professionals within 30 days.
• Crisis Management
  • Provide crisis monitoring and track aftercare reviews for individuals in need.
  • Actively support staff during crisis intervention situations.

The above statements describe the general nature of work being performed and are not an exhaustive list of all responsibilities.

• Education: Master’s degree in Counseling or a related field.
• Licensure: Associate license, supervisee status, or full license in the state of Virginia.
• Experience: Minimum of 3 years in a related field.
• Transportation: Access to a working car and valid driver’s license.
  • Daily travel: Up to 25%
  • Minimal overnight travel.

Grow with Us.

Come be part of an inclusive culture that values excellence, innovation, and discovery. As an organization, we have exciting opportunities to be forward-thinking leaders in our field. We want talented individuals to join us, examine our current operations, and create innovative solutions that will revolutionize and enhance the way we approach our work.

We offer employees quality benefits, advancement opportunities, professional development, and a supportive team-oriented culture.

Beyond the engaging work, you'll also benefit from ncgCARE's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Educational Assistance (your position, date of hire and years of service determine your eligibility)

ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.

Equal opportunity employer: ncgCARE and each of its affiliated partners are equal opportunity employers. We consider all qualified candidates without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristic.

We believe it’s important to create an inclusive workplace for everyone, so please reach out if you need an accommodation in the application or interview process as our goal is to create an environment where you are able to fully participate. You can contact us at hrteam@ncgcare.com.

ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.

EEO is the Law

EEO Supplement

E-Verify

Family Medical Leave

Pay Transparency

ncgCARE and all partner affiliates maintain a drug-free workplace.