Customer service supervisor serp_jobs.h1.location_city

GAT is seeking dynamic individuals to join its team of aviation professionals.

Classification : Variable Hour, Non-Exempt

Job Summary : Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to : auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.

Job Responsibilities :

• Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
• Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
• Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
• Responsible for equipment and ensuring its safe and efficient operating status;
• Confer with other supervisors and managers to coordinate activities with other departments;
• Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
• Ability to comply with attendance / tardiness standards.
• Able to perform under pressure and within fixed time constraints
• Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
• Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
• Ensure crews are being briefed before flights on positions to take and how flight will work
• Other duties as assigned

Requirements :

Physical Requirements :

GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.