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Customer service supervisor • tempe az

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Supervisor, Customer Service

Supervisor, Customer Service

Cardinal HealthPhoenix, AZ, United States
[job_card.full_time]
Cardinal Health Sonexus Health Pharmacy Services helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a b...[show_more][last_updated.last_updated_30]
  • [promoted]
Seasonal Customer Service Supervisor

Seasonal Customer Service Supervisor

Phoenix StaffingPhoenix, AZ, US
[job_card.full_time]
Customer Support Services Supervisor.Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations.Directs and supervises st...[show_more][last_updated.last_updated_variable_days]
Customer Success Supervisor

Customer Success Supervisor

ZipRecruiterTempe, AZ, US
[job_card.full_time]
We offer a hybrid work environment.Most US-based positions can also.To actively connect people to their next great opportunity. ZipRecruiter is a leading online employment marketplace.Powered by AI-...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Customer Service

Customer Service

LowesMesa, AZ, United States
[job_card.full_time]
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...[show_more][last_updated.last_updated_30]
  • [promoted]
Food Service Supervisor

Food Service Supervisor

Adams and Associates, Inc.Phoenix, AZ, US
[job_card.full_time]
Are you looking for an exciting opportunity to make a real impact on the lives of young individuals seeking education and career development? Are you excited about all things food? Do you have food...[show_more][last_updated.last_updated_variable_days]
Customer Service

Customer Service

ACHIEVETempe, AZ, United States
[job_card.full_time]
Achieve is a leading digital personal finance company.We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary da...[show_more][last_updated.last_updated_30]
  • [promoted]
Service Supervisor

Service Supervisor

Continental PropertiesMesa, AZ, United States
[job_card.full_time]
Our supervisors are instrumental in maintaining facility operations, creating new efficiencies and developing standards that have a positive impact on resident renewals and customer satisfaction.Ad...[show_more][last_updated.last_updated_30]
Full-Time Customer Service Supervisor (Rehire / Referral)

Full-Time Customer Service Supervisor (Rehire / Referral)

Kohl'sMesa, AZ, United States
[job_card.full_time]
In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develo...[show_more][last_updated.last_updated_variable_days]
Customer Care Supervisor

Customer Care Supervisor

Farmers InsurancePhoenix, AZ, United States
[job_card.full_time]
At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet...[show_more][last_updated.last_updated_variable_days]
Dental Customer Service Supervisor

Dental Customer Service Supervisor

VirtualVocationsChandler, Arizona, United States
[job_card.full_time]
A company is looking for a Supervisor, Customer Service - Dental.Key Responsibilities Supervise and coach Customer Service employees to ensure member / provider satisfaction and retention Monitor ...[show_more][last_updated.last_updated_1_day]
Airport Customer Service Supervisor Frontier - PHX

Airport Customer Service Supervisor Frontier - PHX

UnifiPhoenix, AZ, United States
[job_card.full_time]
We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services.Our vision is to be the most respected company by providing exceptional experience get...[show_more][last_updated.last_updated_variable_days]
Customer Service & E-Commerce Supervisor - Full Time

Customer Service & E-Commerce Supervisor - Full Time

Whole Foods MarketPhoenix, AZ, United States
[job_card.full_time]
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store customer service a...[show_more][last_updated.last_updated_variable_days]
Customer Service & E-Commerce Supervisor - Full Time

Customer Service & E-Commerce Supervisor - Full Time

Whole FoodsPhoenix, AZ, United States
[job_card.full_time]
At Whole Foods Market, we are working to nourish people and the planet.In this role, you will support the Customer Service & E-Commerce programs. this means you lead processes supporting the checko...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)

RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)

Micro CenterPhoenix, AZ, US
[job_card.full_time]
Retail Customer Service Supervisor (Front End Supervisor).Micro Center is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,...[show_more][last_updated.last_updated_30]
Airport Customer Service Supervisor Frontier - PHX

Airport Customer Service Supervisor Frontier - PHX

Unifi Aviation LLCPhoenix, AZ, United States
[job_card.full_time]
We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services.Our vision is to be the most respected company by providing exceptional experience get...[show_more][last_updated.last_updated_variable_days]
Seasonal Customer Service Supervisor

Seasonal Customer Service Supervisor

ASM Research, An Accenture Federal Services CompanyPhoenix, AZ, United States
[job_card.full_time]
Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving process...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Retail Customer Service Supervisor

Retail Customer Service Supervisor

TJXPhoenix, AZ, US
[job_card.full_time]
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...[show_more][last_updated.last_updated_30]
  • [promoted]
Bankruptcy Customer Service Supervisor

Bankruptcy Customer Service Supervisor

Arizona StaffingChandler, AZ, US
[job_card.full_time]
Bankruptcy Customer Service Supervisor.Come join our amazing team and work in a hybrid role based out of our Westfield office! The Bankruptcy Customer Service Supervisor is responsible for supervis...[show_more][last_updated.last_updated_variable_days]
Customer Service Supervisor

Customer Service Supervisor

Phillips MedisizePhoenix, AZ, US
[job_card.permanent]
Your Job Phillips Medisize, a Molex Company is seeking a Customer Service Supervisor to support our MPS division at our Phoenix, AZ location. As the Customer Service Supervisor, you will lead...[show_more][last_updated.last_updated_variable_days]
Supervisor, Customer Service

Supervisor, Customer Service

Cardinal HealthPhoenix, AZ, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Cardinal Health Sonexus Health Pharmacy Services helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Sonexus Health Pharmacy, our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

  • Together, we can get life-changing therapies to patients who need them-faster.
  • Job Summary

The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit investigations for pharmacy and medical benefit coverage. Serving 1-2 clients, this position is responsible for overseeing the staffing schedule, training, and monitoring of key performance indicators to meet the requirements as outlined by client contracts and internal standard operating policies. Through effective supervision, the Pharmacy Operations Supervisor contributes to high quality customer service and long-term retention of customers.

  • Responsibilities

    • The Supervisor, Customer Service Management leads program staff performing actions including : customer service, and other patient services.

  • Oversee daily operations for patient access support contact center team of up to 20 team members and provide daily support ensuring team members can perform job responsibilities.
  • Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance.
  • Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program.
  • Coordinate and deliver recurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders.
  • Assess / Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules.
  • Report system issues that can impact our client relationship management system (CRM) and / or productivity in a timely manner.
  • Manage employee timecards in addition to standard HR responsibilities as a people leader.
  • Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders.
  • Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable.
  • Continually monitor program adherence, quality, attendance and address accordingly.
  • Report Corrective and Preventative Actions in a timely manner.
  • Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues.
  • Conduct recurring development-based 1x1s with team members focused on both performance and goal setting.
  • Effectively manage time and independently prioritize work responsibilities to meet key deadlines.
  • Maintain regular contact with client / 3rd party partners by leveraging excellent verbal and written communication skills.
  • Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person).
  • Proactively seek and implement process efficiencies to reduce team manual work.
  • Host recurring (bi-weekly / monthly) team meetings to discuss updates, process changes, team SLAs / KPIs, QA, trends, etc.
  • Work well independently and in a team setting by collaborating across different departments.
  • Qualifications
  • Bachelor's degree or equivalent work experience preferred
  • 3-5 years of experience in related fields of patient support programs preferred
  • Previous management experience preferred
  • Strong communication, presentation, and time management skills
  • Commitment to the continued development of oneself and team members
  • Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and graphing, and basic formulas
  • Travel may be needed to perform your duties up to 10%.
  • What is expected of you and others at this level
  • Coordinates and supervises the daily activities of operations or business staff
  • Administers and exercises policies and procedures
  • Ensure employees operate within guidelines
  • Decisions have a direct impact on work unit operations and customers
  • Frequently interacts with subordinates, customers, and peer groups at various management levels
  • Interactions normally involve information exchange and basic problem resolution
  • TRAINING AND WORK SCHEDULES :
  • Your new hire training will take place 8 : 00am-5 : 00pm CT the first week of employment. Attendance is mandatory. You must be on camera for all training. This position is full-time (40 hours / week). Employees are required to have flexibility to work a scheduled shift of 8am - 7pm CT and overtime when required.
  • REMOTE DETAILS
  • : All U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following :

    • Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second)

  • Upload speed of 5Mbps (megabyte per second)
  • Ping Rate Maximum of 30ms (milliseconds)
  • Hardwired to the router
  • Surge protector with Network Line Protection for CAH issued equipment
  • Anticipated salary range :
  • $67,500.00 - $86,670.00
  • Bonus eligible :
  • No
  • Benefits :
  • Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs
  • Application window anticipated to close :
  • 1 / 2 / 2026
  • if interested in opportunity, please submit application as soon as possible.

    • The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

    _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._

    _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity / Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._

    _To read and review this privacy notice click_ here (https : / / www.cardinalhealth.com / content / dam / corp / email / documents / corp / cardinal-health-online-application-privacy-policy.pdf)