Customer success manager [h1.location_city]

Job Description

Job Description

Join Affordable Home Furnishings as a Full-Time Customer Account Representative and be part of a dynamic team dedicated to excellence in furniture, appliance and electronics sales and customer service! This position is mostly onsite but also allows you to get out in the field and engage directly with customers, helping them navigate their journey through the rent-to-own process and acquire ownership of the items they need for their home. The excitement of interacting with customers and coming up with solutions to challenges they face while managing accounts and collections awaits you daily. With an attractive pay range of $12 - $14 per hour plus a monthly performance based bonus, your hard work will be well rewarded. Embrace a flexible and energetic work culture that values your input and encourages forward-thinking strategies in retail management.

This is a fantastic opportunity to grow within the team and advance your career at your own pace in to store management.

You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, Snack / Drink Room, Employee Discounts, Critical Illness Policy, Accident Policy, Profit Sharing, 75% 401K match, Paid Sick Days, and Paid Vacations. Don't miss your chance to apply and elevate your career in an environment that truly values empathy and customer-centricity!

Let us introduce ourselves

Affordable Home Furnishings is a family owned and operated company committed to creating opportunities in the communities we serve-providing a safe supportive workplace with work-life balance and career growth for our team, while ensuring all customers have access to quality home furnishings and appliances with the highest level of customer service, no matter their financial situation. We treat our employees and customers like family, making a well furnished home more accessible for everyone.

Our goal is to exceed our customer's expectations at every contact point, and every team member plays an important role in this mission.

Your day to day as a Customer Account Representative

As a Customer Account Representative at Affordable Home Furnishings, your day begins with the essential task of ensuring the showroom floor is inviting and ready for customers. You'll set up visually appealing showroom displays while assembling new furniture, appliances, and electronics, alongside refurbishing previously rented items. Your primary focus throughout the day revolves around sales and providing exceptional customer service, whether it's assisting customers in-store, reaching out via phone, or loading and unloading trucks for deliveries and returns. You'll also handle service calls, offering guidance to customers regarding their rented merchandise and diagnosing any issues that may arise. In the late afternoon and evening, your role shifts to account management (collections), where you'll contact customers to renew expired rental agreements, utilizing both phone outreach and field visits to maintain strong relationships and customer accounts.

This diverse blend of responsibilities ensures that you play a vital part in the success of our retail management team.

What matters most

To thrive as a Customer Account Representative at Affordable Home Furnishings, certain key skills are essential. Exceptional communication skills are crucial, enabling you to effectively assist customers in-store and over the phone. Patience is vital, as you'll be working closely with the public to help them furnish their homes with items they will love. A self-starter attitude will allow you to take initiative on showroom tasks and customer interactions.

Being computer savvy is necessary for managing customer accounts and utilizing software tools for sales and collections. Additionally, strong negotiation and persuasion skills will prove invaluable when renewing expired rental agreements or introducing customers to enticing furniture sales options. Your passion for customer service and dedication to empathy will shape a positive shopping experience, ensuring that our clientele leaves satisfied and excited about their new purchases.

Knowledge and skills required for the position are :

• Valid driver's license with good driving record (class D chauffeur's license required in Louisiana and Mississippi)
• heavy lifting (Loading and unloading freight trucks)
• Love of providing excellent customer service
• Patience
• Love of working with the public to help them furnish their homes with merchandise they can be proud of
• Initiative
• Excellent Communication Skills
• Computer savvy
• Negotiation Skills
• Persuasion Skills

Get started with our team!

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!