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Customer success manager Jobs in Chicago, IL

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Customer success manager • chicago il

Last updated: 16 hours ago

Customer Success Manager

TriviumChicago, IL, US
$3,500.00–$7,000.00 monthly
Remote
Full-time
Quick Apply

Customer Success Manager (CSM) – Remote.Location: Remote — US, UK or Canada.Salary: $3,500–$7,000 per month, based on experience.Onboard new clients following the sales process and introduce them t... Show more

Customer Success Manager

DomainToolsChicago, IL, US
$150,000.00 yearly
Remote
Full-time
Quick Apply

You will use your extensive experience and consultative selling skills to communicate our solutions to a highly technical audience at some of the largest companies in the world.You will be responsi... Show more

Customer Success Manager

ThoughtSpotChicago, Illinois, United States, 60601
$100,000.00–$140,000.00 yearly
Full-time
Quick Apply

ThoughtSpot is a Data & AI platform that helps companies turn data into enterprise advantage.We're Gartner MQ leaders with more than 1,000 customers globally and offices in Mountain View, Chicago, ... Show more

 • New!

Manager, Customer Success

JDA TSGChicago, IL, US
$87,000.00–$95,000.00 yearly
Full-time

At JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise, and technologies to drive their organizations in exciting new directions.What mak... Show more

Senior Customer Success Manager, Enterprise

Culture AmpChicago, IL, US
Full-time

We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.Joi... Show more

Customer Success Manager

QAD, Inc.Chicago, Illinois, United States
$85,000.00–$110,000.00 yearly
Remote
Full-time

Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and value demonstration.The Customer Success Manager will be primarily responsible for owning an... Show more

Customer Success Manager

Clockwork.aiChicago, IL, United States
$60,000.00–$80,000.00 yearly
Full-time

Millions of companies fail each year because of poor financial management.Growing companies and their advisors are severely under-equipped to manage their company's cash flow and finances, which le... Show more

Senior Manager, Customer Success

First Gen FinancialChicago, Illinois, United States, 60601
Full-time
Quick Apply

We’re a fast-growing, purpose-driven B2B financial services company built on integrity, accountability, and continuous growth.We have developed our own proprietary insurance product for employers w... Show more

Enterprise Customer Success Manager

RLDatixChicago, IL, US
Full-time

Customer Success Manager | Customer Success |  Hybrid or Remote.RLDatix (RLD) is on a mission to help raise the standard of care…everywhere.Trusted by over 10,000 healthcare organi... Show more

Electronic Discovery Customer Success Manager

Links PartnersChicago, IL, United States
Full-time

Electronic Discovery Customer Success Manager.The Customer Success Manager is responsible for helping customers obtain the most value from the firm's software platform.As a member of the Customer S... Show more

Customer Success Manager - Chicago

TeamtailorChicago, Illinois, United States
Full-time

Let's build the future together!.Employer Branding and an ATS SaaS platform used by over 13,000 companies, 200k users in 90 countries around the world 🌏.Working at Teamtailor means working at an i... Show more

Customer Success Manager

ReflowChicago, Illinois, US
Full-time +1

We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work.Partners get excited after the first demo, now we... Show more

Senior Customer Success Manager

DraftWiseChicago, IL, United States
Full-time

Senior Customer Success Manager.DraftWise is building an innovative knowledge platform for the legal industry.Our core product unlocks for the first time the years of historic legal contracts that ... Show more

Senior Customer Success Manager

MARKT-PILOT GmbHChicago, IL, United States
$120,000.00–$130,000.00 yearly
Full-time

Senior Customer Success Manager.With offices in Chicago and Stuttgart MARKT-PILOT is a high-growth SaaS company helping industrial machinery manufacturers (OEMs) price smarter.Our pricing performan... Show more

Enterprise Customer Success Manager (CSM)

AlbiChicago, IL, US
Full-time
Quick Apply

Albi is seeking an experienced and strategic Enterprise Customer Success Manager to drive adoption, outcomes, and long-term success for our largest restoration clients.The Enterprise CSM serves as ... Show more

Customer Success Manager

CodeHSChicago, IL, United States
$64,000.00–$78,000.00 yearly
Full-time

CodeHS is looking for a Customer Success Manager to help manage school implementations and onboarding.You will get a chance to work closely with educators and schools to facilitate teaching coding ... Show more

Customer Success Manager

Meltwater Social (formerly Sysomos)Chicago, IL, United States
$48,000.00–$64,000.00 yearly
Full-time

Location: Chicago, IL, United States.What We're Looking For: Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfac... Show more

Manager, Customer Success Management (AMER)

Keeper SecurityChicago, IL, United States
Full-time

Manager, Customer Success Management (AMER).Keeper Security is hiring an experienced and execution-oriented Manager of Customer Success Management to lead a team of high producing CSMs within our B... Show more

Founding Customer Success Manager (Remote)

ZipLiensChicago, IL, US
Remote
Full-time
Quick Apply

Zipliens is a leading lien resolution company specializing in streamlining the lien process for personal injury law firms.The company works closely with law firms and has built deep expertise in th... Show more

Director, Customer Success

RevealChicago, IL, United States
$131,750.00–$155,000.00 yearly
Full-time

Director, Customer Success Corporate Segment.The Director, Customer Success Corporate Segment is responsible for leading and developing Reveal's Corporate Customer Success organization while driv... Show more

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Customer Success Manager

Customer Success Manager

TriviumChicago, IL, US
30+ days ago
Salary
$3,500.00–$7,000.00 monthly
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

Customer Success Manager (CSM) – Remote

Location: Remote — US, UK or Canada (native-level American English - mandatory)
Salary: $3,500–$7,000 per month, based on experience
Employment Type: Full-Time

Key Responsibilities

  • Onboard new clients following the sales process and introduce them to our services.
  • Serve as the main point of contact for clients, providing guidance, updates, and support.
  • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
  • Ensure client retention by proactively addressing issues and providing solutions.
  • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
  • Track and report on client progress and performance metrics.
  • Escalate issues as needed and manage difficult client interactions with confidence and professionalism
  • Contribute to process improvements and build out SOPs for the CSM function.
  • Mentor future CSM team members as the department grows.

Requirements

Required:

  • 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
  • Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
  • Excellent communication, negotiation, and client management skills.
  • Ability to handle challenging client situations with professionalism and assertiveness.
  • Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
  • Highly proactive, detail-oriented, and able to work independently.
  • Passionate about delivering high-quality client results.

Preferred:

  • Experience working with contractors or service-based clients.
  • Leadership experience or interest in growing into a senior CSM role.

Benefits

Why Join Us

  • Fully remote work with flexible schedule within Eastern Time.
  • Opportunity to build and lead your own team in the future.
  • Exposure to high-level client success and agency operations.
  • Supportive, fun, and high-energy team culture.
  • Opportunity to shape processes and make the role your own.