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Customer success manager [h1.location_city]

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Customer success manager • columbia mo

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Customer Retention Sales Manager

Customer Retention Sales Manager

Rustman AgencyColumbia, Missouri, United States
[job_card.full_time]
The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures.We provide life insurance, final expense, and mortgage protection solutions with a strong ...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Care Representative

Customer Care Representative

Tokio Marine HCCColumbia, MO, US
[job_card.full_time]
Customer Care Representatives are the first point of contact for current SuretyBonds.Customer Care supports clients through a variety of methods including phone, chat, and email.Team members are pr...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Service Representative

Customer Service Representative

All Star AutomotiveColumbia, MO, US
[job_card.full_time] +1
Automotive Customer Service Representative.We’re a fast-paced, forward-thinking auto repair shop with deep roots in the beautiful Columbia area—and we’re growing.We’re hunti...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Relations Specialist

Customer Relations Specialist

Compass Health NetworkColumbia, MO, US
[job_card.full_time]
To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000. Your commitment helps us meet critical service needs, and we’re e...[show_more][last_updated.last_updated_30]
Customer Service Manager

Customer Service Manager

Pro Food Systems, IncColumbia, MO, United States
[job_card.full_time]
As a Customer Service Manager, you are to oversee front-end operations and ensure excellent customer experiences.In this role, you will supervise cashiers, handle customer inquiries, resolve issues...[show_more][last_updated.last_updated_variable_days]
Customer Solutions Rep

Customer Solutions Rep

StorageMartColumbia, MO, United States
[job_card.full_time]
Self-storage is one of the fastest growing sectors of the retail sales industry.StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the U...[show_more][last_updated.last_updated_30]
Customer Service

Customer Service

Agilix SolutionsColumbia, MO, United States
[job_card.full_time]
Agilix Solutions is looking for a talented, customer service-oriented person to help us maintain the highest levels of customer satisfaction in every area of our business.We are a company that reco...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Customer Service

Customer Service

B&B Bagel Company SouthColumbia, MO, US
[job_card.full_time]
Bagel slinger Slinging the best bagels in Missouri to our customers with a smile.We not only have one of the busiest restaurants in town, but we continue to grow.[show_more][last_updated.last_updated_30]
Customer Service Representative

Customer Service Representative

University of Missouri-ColumbiaColumbia, MO, United States
[job_card.full_time]
University of Missouri School of Medicine Department of University of Physicians.Provide high quality customer service to patients, departments, insurance companies & other entitles who require our...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Service Representative

Customer Service Representative

U-HaulColumbia, MO, US
[job_card.full_time]
Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...[show_more][last_updated.last_updated_30]
Customer Service Representative

Customer Service Representative

QCHIColumbia, MO, United States
[job_card.full_time]
LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!.This position will work at Store #1709 at 213 Business Loop 70 E.The Customer Service Re...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Service / Sales

Customer Service / Sales

Home Depot (Retail)Columbia, MO, US
[job_card.full_time]
Customer Service / Sales | Home Depot.Customer Service / Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.These associates ...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Service

Customer Service

LowesColumbia, MO, United States
[job_card.full_time]
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...[show_more][last_updated.last_updated_30]
Customer Service Representative

Customer Service Representative

All Star Automotive Group DefunctColumbia, MO, United States
[job_card.full_time] +1
Automotive Customer Service Representative.We're a fast-paced, forward-thinking auto repair shop with deep roots in the beautiful Columbia area-and we're growing. We're hunting for a Customer Servic...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Service Associate

Customer Service Associate

WalmartColumbia, MO, USA
[job_card.full_time]
Join the Walmart team as a Customer Service Associate and provide friendly and helpful service to our customers.As a CSA, you will handle transactions, answer customer questions, and ensure that th...[show_more][last_updated.last_updated_30]
Customer Service Representative

Customer Service Representative

QC HoldingsColumbia, MO, United States
[job_card.full_time]
LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Store #1709 at 213 Business Loop 70 E.The Customer Service R...[show_more][last_updated.last_updated_30]
Customer Success Manager

Customer Success Manager

VirtualVocationsColumbia, Missouri, United States
[job_card.full_time]
A company is looking for a Customer Success Manager to ensure clients receive exceptional support and effectively utilize cybersecurity solutions. Key Responsibilities Serve as the primary point o...[show_more][last_updated.last_updated_30]
  • [promoted]
Family Success Coach-BRIDGE

Family Success Coach-BRIDGE

Central Missouri Community ActionColumbia, MO, US
[job_card.full_time]
Columbia to partner with public school teachers to help children and their families.Provide support and resources to families to help elementary school children become successful and overcome barri...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Service Representative

Customer Service Representative

Family DollarColumbia, MO, USA
[job_card.full_time]
Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...[show_more][last_updated.last_updated_30]
Customer Retention Sales Manager

Customer Retention Sales Manager

Rustman AgencyColumbia, Missouri, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

About Us

The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures. We provide life insurance, final expense, and mortgage protection solutions with a strong emphasis on integrity, service, and long-term client relationships.

Job Summary

We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing clients. You will help ensure policyholders stay engaged, supported, and protected. This position is ideal for a relationship-driven leader who thrives on service, strategy, and performance.

Responsibilities

Manage a remote team dedicated to customer retention and satisfaction

Develop and implement strategies to reduce policy cancellations

Support existing clients through policy reviews and value-based conversations

Identify upsell opportunities where appropriate

Handle escalated concerns with professionalism and care

Track team performance and provide coaching to improve results

Work closely with sales and service teams to ensure continuity in the customer journey

Maintain accurate records of communication and performance

What We Offer

Remote work with flexible hours

Leadership bonuses and uncapped commission potential

Ongoing training and development

Supportive team culture focused on impact and growth

Clear advancement opportunities in a growing agency

Requirements

Minimum of two years of experience in sales, customer service, or account management

Previous leadership or management experience preferred

Background in insurance or financial services is a plus

Strong communication, problem-solving, and organizational skills

Comfortable using CRM platforms and managing remote workflows

Life and Health insurance license or willingness to obtain within 30 days