Customer success manager [h1.location_city]

Job Title

Academic Success Coach I (Office of the Provost)

Agency

Texas A&M International University

Department

ACE - Academic Advising & Retention (COAS)

Proposed Minimum Salary

Commensurate

Job Location

Laredo, Texas

Job Type

Staff

Job Description

Job Summary

The Academic Success Coach I, under supervision, addresses individual academic, financial, career, and social issues that affect the success of students to the University.

Essential Duties and Responsibilities

• Creates purposeful interactions between students and academic institutions to design individualized, student-centered educational plans that lay the foundation for student success.
• Provides goal-oriented advising prior to or during the first year to foster informed choices in students' educational planning. Suggests and directs access of University resources relevant to career investigation.
• Assists students in understanding academic studies, curriculum requirements, and the relationship between majors and careers. Develops class schedules based on individual student needs and previous academic preparation.
• Assists students in establishing goals for high levels of engagement towards academic progress and success.
• Assumes primary responsibility for early intervention, implementation, and follow-up for students assigned to the University.
• Assists students in addressing problems and connects them with appropriate support services on campus.
• Conveys implications of various policies and procedures related to academic probation and suspension, dropping courses, and satisfactory academic progress.
• Provides general information about financial aid and scholarship requirements and processes, as well as other options for financing education.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Minimum Requirements

Knowledge and Abilities

Knowledge of :

Ability to :

Licensing / Professional Certification - None.

Physical Requirements - None.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision of Others

This position generally does not supervise employees.

Other Requirements

Salary : $17.54 / hourly

INSTRUCTIONS TO APPLICANT : During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you "Submit" the application materials . The software does not allow you to "Save" your application and return to complete the process at a later time. The page "My Experience" has an area provided under Resume / CV to drop or upload files. Be sure to include :

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and / or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity / Veterans / Disability Employer.