Customer success manager h1.location_city

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Closing Date:

Type of Position:

Clerical

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Department:

Student Assistance and Transition

Department's Website:

Summary of Job Duties:

The Customer Service Specialist will serve as the main customer service representative for the ASK Desk on the second floor of the Donaldson Student Services Center. This position will serve as the welcoming, knowledgeable contact for guests- both current and prospective UA Little Rock students and their families as well as employees and community members visiting the building. The position reports directly to the Admissions Manager of Communications, Customer Services, and Events and is governed by state and federal laws, and agency/institution policy.

Qualifications:

Required Education and/or Experience:

The formal education equivalent of a high school diploma; plus one year of specialized training in business management, or a related field; plus one year of experience in a specialized or a related field applicable to work performed.

Preferred Education and/or Experience:

• Experience working in a university setting and customer service or front desk experience;

• Knowledge of Workday, Slate, Qless, preferred.

Job Duties and Responsibilities:

• Provide excellent customer service for all UA Little Rock constituents by meeting and exceeding visitors' expectations;

• Make personal introductions to other campus resources via telephone or with student escort, when possible, to provide excellence in the total customer experience; During periods of high volume, provide campus-wide referral information by providing details on locations and contact information;

• Report customer volume and customer satisfaction inventories;

• Manage the campus switchboard, always striving to connect the customer to a person before ending the call;

• Assist in managing student and/or extra labor to ensure seamless coverage of the Ask Desk in conjunction with the supervisor

• Answer all ASK Desk and New Student emails

• Assist in training all students and/or extra labor in customer service excellence and campus administrative structure based on departmental training program

• Collaborate on New Student Orientation event planning, execution, and special project tasks;

• Serve in place of the Assistant Manger as needed;

• Perform other duties as assigned.

Knowledge, Skills, Abilities:

• Ability to execute excellent customer service to serve clients and the campus community;

• Ability to communicate effectively both in writing and orally, including excellent listening skills;

• Knowledge and experience with office administration, reception, and customer relations;

• Ability to develop, interpret, and apply policies and procedures;

• Independent worker and a team player;

• Excellent organizational and multitasking skills;

• Ability to work evenings and weekends;

• Serve as an essential employee during campus closures, working on-campus or remotely as required by the supervisor to ensure continuity of necessary services.

Additional Information:

Salary Information:

$30,773

Required Documents to Apply:

Cover Letter/Letter of Application, Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Leah Ford, Admissions Manager for Communications, Customer Services, and Events,
Georgette Walker, Assistant Director of Finance,
Wendy Johnson, Director of Finance,

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Manipulate items with fingers, including keyboarding, Sitting, Standing, Talking

Frequent Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding, Reaching, Sitting, Standing, Talking

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes