Customer success manager serp_jobs.h1.location_city

Base is planning to bring a million developers and a billion users onchain. We need your help to make that happen.

Integral to that effort is the Base App - a consumer‑facing “everything” app that empowers creators with tools to earn more, grow audiences, and participate in the onchain ecosystem. We believe the onchain platform is the most important builder platform since the internet (“online”). It should be open source, free to use, and globally accessible. To make that vision real, we need a team that scales in a secure, collaborative, and creative way.

At Base we live by our Stay Based values : we do the right thing, work hard, stay optimistic, prioritize the team, and push creative boundaries. We value a Zone 3+ work ethic, where the team leans into meaningful challenges, embraces deep work weeks, and makes thoughtful trade‑offs to drive impact. Base is incubated at Coinbase and built on Optimism’s open‑source OP Stack—we’re the second Core Dev team contributing to the OP Stack, and we commit a portion of sequencer revenue to public goods.

We’re looking for a Creator Success Manager to help top creators thrive on the Base App — driving onboarding, growth, education, and bringing high-quality content onchain. This is a foundational role working directly with the Base Creator Ecosystem Lead to shape our creator strategy and build the playbooks that will scale to millions. You’ll be operating at the bleeding edge of the creator economy and onchain technology, helping launch Coinbase’s new consumer social app, Base and defining how creators earn in the next era of the internet. This is a contractor role with the potential to evolve into a full-time position for the right candidate.

What you’ll be doing

Source, onboard, and activate creators - Identify high-potential target creators, onboard them to the Base app, and act as their primary point of contact.

Build & maintain relationships with creators - Develop trusted connections with priority creators, acting as their advocate and representing their interests internally.

Educate at scale - Create self-serve resources (guides, tutorials, videos) and host group programming (webinars, workshops, office hours) to drive creator success.

Collaborate cross-functionally - Partner with Product, Marketing, and Ops on creator feedback, product improvements, marketing activations, CRM management, analytics, and reporting.

Create systems & processes - Develop and refine playbooks, onboarding flows, and operational tools to scale creator success as the Base app grows.

What we look for in you

3+ years in creator partnerships, community management, influencer relations, or creator success roles

Have a strong pulse on internet culture and trends

Experience managing relationships with talent and driving their growth

Self-starter, motivated, proactive, and able to take initiative in fast-moving environments

Crypto-curious and excited about Base’s mission and the future of the creator economy

Exceptional written and verbal communication skills and a proven ability to create clear, engaging content (text and video) for creators

Are a creator yourself is a plus

REQ ID : GBCSMUS

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and / or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com.