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Customer success manager • new york ny
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Unit is a market leader in embedded finance.We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Bill.We're...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Manager For Data Partnerships.LiveRamp is the data collaboration platform of choice for the world's most innovative companies.
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Air is the first Creative Ops platform : a system of record for creative teams.Our product automates the mindless tasks that creatives and marketers do every day to manage content, unlocking creativ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
B2B events, bringing some of the world's most influential creative, technology and business festivals together.We’re combining prestigious events like Cannes Lions, Black Hat, Money20 / 20,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Grade Level (for internal use) : .The Customer Success team is a dynamic global organization where the work evolves daily.
The team develops and executes data-driven processes to deliver a world-class...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
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The company recently surpassed $1M ARR with str...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Rilla's Customer Success Team sits at the unique intersection of customers, product, and go to market.In this role, your mission will be to deeply understand our customers' most pressing challenges...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Pocus exists to supercharge GTM teams.We make every rep a 10x seller.With Pocus, organizations can have fewer, better reps to drive increased pipeline and revenue.
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Location : East Coast US (Remote) Start Date : ImmediateType : Full-Time.Do you enjoy helping customers succeed and building long-term relationships.
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Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers.Our comprehensive advertising platform seamlessly integrates the capabilities of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies.We build the most complete and accurate picture of the B2B buyer.
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Want to join an expanding company in one of the world's fastest-growing industries? GENLED Brands is a global LED manufacturer with factories on three continents, producing architectural and signag...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Success Manager
Unit CorporationNew York, NY, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionYou have experience in a customer success, account management, or management consulting role; ideally in the Fintech industry You have experience advising clients on bringing new products to market and consulting clients on industry best practices You're a quick learner, organized, and comfortable in fast-moving environments You're team-focused and energized by wearing many hats You like building things and owning projects from start to finish You are enthusiastic about fintech and creating the future of financial infrastructure
ABOUT UNIT
Unit is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Bill.com, Honeybook, Relay, and more.
We're repeat founders with technical backgrounds, working hard to build a successful company that we're proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We've raised $160m+ from top investors including Insight, Accel, and 60+ angels.
The Role
We're hiring a Customer Success Manager to join our growing team and own a wide range of client-facing responsibilities.
This role is highly entrepreneurial and cross-functional, and the successful candidate will make an immediate and continuous impact on the satisfaction and success of our clients. For the right person, it's a rare opportunity to help build an industry-defining company from the ground up.
The role is based in New York City.
Responsibilities
As Customer Success Manager, you will :
- Provide strategic consulting to clients on how to best implement their embedded finance product and bring it to market, including understanding Unit's full product offering and where clients should leverage additional features;
- Build and manage multiple client relationships post-onboarding, including proactively engaging with key contacts, identifying and tracking any issues to resolution, and ensuring we deeply understand the health of the relationship at any given time;
- Advocate for client needs to the internal Unit organization, and work cross-functionally with Product and Engineering teams to prioritize client requests based on projections and opportunity size;
- Develop and monitor the KPIs and other performance metrics we will use to track client growth and success;
- Work closely with the support and implementation teams as a point of escalation for complex issues.
Requirements
LIFE AT UNIT
Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We're a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.