Customer success manager serp_jobs.h1.location_city
serp_jobs.job_alerts.create_a_job
Customer success manager • olathe ks
serp_jobs.last_updated.last_updated_variable_hours
Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values.
Perform a variety of activities to manage merchant relationships and exper...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
With a career at The Home Depot, you can be yourself and also be part of something bigger.Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of stor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
CRH company, has operated since 1982.By building solid partnerships with our communities, customers, and employees, we have nurtured solid growth.
With safety first, our priority is to attract, deve...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Store - KC-SHAWNEE, KSQue ferez-vous?.Offrir une expérience de magasinage centrée sur la clientèle en gérant et en.Diriger les processus omnicanaux.
Maintenir les normes de rangement du magasin.Offr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Responsible for the management of the assigned principals’ business (division and / or geographic), within designated “customer accounts”.
Primary responsibility includes increasing sales and market s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
KGPCo is the go-to partner to Communications Service Providers.Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department responsible for the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Senior Manager, Customer Success Strategy.The Senior Manager, Customer Success Strategy will shape the future of customer success within Workforce Health Solutions (WHS) by driving transformation, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Total Rewards package available to our team : .Employees become eligible for Full-time.Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending.Company paid life, acciden...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Join Netsmart as a Client Success Manager and play a pivotal role in driving client satisfaction and success for our innovative Bells AI solution.
In this dynamic, client-facing position, you'll ser...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Steadily is an insurance technology company that specializes in rental property insurance for landlords.Were four years old, just over 150 people, manage $20B in risk, and are intent on becoming th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Our client is a Third-Party Logistics (3PL) company specializing in assisting medium-sized businesses streamline, manage, and optimize their supply chain operations.
They believe in enabling their c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The salary range for this role is $14.This position is also eligible for incentive pay based on performance.Aaron's Customer Account Managers drive the success of our stores by leading the customer...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The salary range for this role is $14.This position is also eligible for incentive pay based on performance.Aaron's Customer Account Managers drive the success of our stores by leading the customer...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
CRH company, has operated since 1982.By building solid partnerships with our communities, customers, and employees, we have nurtured solid growth.
With safety first, our priority is to attract, deve...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
As a Customer Service Manager with Josie Polk State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.Your attenti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Propio Language Services Client Success Manager.Propio Language Services is a provider of the highest quality interpretation, translation, and localization services.
Our people take pride in every r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Experience Manager
BASYS ProcessingLenexa, KS, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Experience Manager
Home DepotOlathe, KS, USserp_jobs.job_card.full_time
- serp_jobs.job_card.new
Assistant Customer Service Manager
Century Concrete Inc.Overland Park, KS,USserp_jobs.job_card.full_time
Customer Experience Manager PT
MichaelsShawnee, 15210 Shawnee Mission Pkwyserp_jobs.job_card.part_time
- serp_jobs.job_card.promoted
Customer Experience Manager
Five BelowGardner, KS, USserp_jobs.job_card.full_time
Customer Manager - Hybrid
AcostaOverland Park, KSserp_jobs.job_card.full_time
Manager, Customer Accounts
KGPCoLenexa, KS, USserp_jobs.job_card.full_time
Customer Accounts Manager
Aaron's Family of CompaniesOlathe, KSserp_jobs.job_card.part_time
- serp_jobs.job_card.promoted
Customer Service
LowesOlathe, KS, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Manager, Customer Success Strategy
Quest DiagnosticsLenexa, KS, USserp_jobs.job_card.full_time
Customer Service - Self Storage Manager
Public StorageOlathe, KS, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Client Success Manager - Bells AI
NetsmartOverland Park, KS, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Agency Success Manager
SteadilyOverland Park, KS, USserp_jobs.job_card.full_time
Client Success Manager - Logistics
CS RecruitingOlathe, KSserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Accounts Manager
AaronsOlathe, KS, USserp_jobs.job_card.full_time
Customer Accounts Manager
Kansas StaffingOlathe, KS, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.new
Assistant Customer Service Manager
CRHOverland Park, KS, USserp_jobs.job_card.full_time
Customer Service Manager - State Farm Agent Team Member
Josie Polk - State Farm AgentOverland Park, KS, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Client Success Manager
Propio Language ServicesOverland Park, KS, USserp_jobs.job_card.full_time
Customer Experience Manager
BASYS ProcessingLenexa, KS, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionConsistently meets goals for growth, retention, and customer service. Develops, trains and implements educational programs designed to improve merchant's transaction processing performance. Inspect merchant processing history to recommend / provide solutions to best fit their processing needs (new equipment, different processing plan, etc.) Assist in remediation of outstanding PCI compliance issues. Completes other assigned duties as requested. Strong collaborator and communicator : you are highly effective at both written and verbal communication and work well with others. Organized and efficient : your work and processes are easily understood by others and completed with thoughtful urgency. Customer-focused : you love speaking with customers, learning about their needs, and providing value. Goal-oriented : you are energized by stretch goals, metrics, and willing to think outside the box to maximize retention and revenue growth. This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy. This role is eligible for a bilingual pay differential for eligible languages. Associate’s or Bachelor’s Degree Preferred A minimum of 3 years’ experience in a customer service, account management, or relationship management position Strong Communication Skills Required
Job Description
Job Description
Summary
Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities to manage merchant relationships and experiences to deliver profitability and excellent customer service. Responsibilities include auditing accounts, advising on financial information, products, pricing, and processing techniques.
Duties & Responsibilities
Essential Functions
- Acts as a transaction processing consultant for merchants, providing alternative processing solutions and options while identifying the advantages and disadvantages of the proposed solutions, to minimize associated costs and risks.
- Mastery of all tools, knowledge of pricing plans, and retention strategies to serve as an escalated level of support.
- Demonstrated ability to retain and assist customers, thinking outside the box to identify creative solutions.
- Applies independent judgment in determining alternate courses of action to best assist merchants.
- Works with internal BASYS teams to serve as the highest level of support for the merchant.
- Prompt communication with merchant, partners and internal BASYS teams when issue / request has been received and expected date of resolution.
- Investigates and resolves matters with third-party business partners, banking partners, merchants and internal departments.
- Identifies, monitors, and mitigates risk issues per bank and card policy guidelines.
- Utilizes set scheduled calls to increase retention efforts within portfolio.
Additional Responsibilities
Requirements
Education & Experience
Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.
Basys is an equal opportunity employer.