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Customer success manager • phoenix az

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Enterprise Customer Success Manager

Enterprise Customer Success Manager

ZipRecruiterPhoenix, AZ, US
serp_jobs.job_card.full_time
We offer a hybrid work environment.Most US-based positions can also.To actively connect people to their next great opportunity. ZipRecruiter is a leading online employment marketplace.Powered by AI-...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Manager

Customer Success Manager

CALEROPhoenix, AZ, US
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The Customer Success Manager (CSM) is a strategic, revenue-driving role responsible for the overall health, adoption, and expansion of a portfolio of Calero customers.You will partner...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Success Manager

Customer Success Manager

Arizona StaffingPhoenix, AZ, US
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Imagine your future with us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Manager

Customer Success Manager

CrexendoTempe, AZ, United States
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NetSapiens is a customer centric organization.Crexendo is seeking a dynamic customer success professional to provide customer obsessed service. The position will work within a collaborative team env...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Manager

Customer Success Manager

GPS InsightScottsdale, AZ, US
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We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management. We know that when you invest in high-performan...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Success Manager

Customer Success Manager

PayabliPhoenix, AZ, US
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Payabli's mission is to enable any software company to become a payments company through our payment infrastructure and monetization platform. With Payabli, software companies can make payments a co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Senior Manager, Customer Success

Senior Manager, Customer Success

IntuitPhoenix, AZ, United States
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Join the Intuit Customer Success team as a Senior Manager of Service Delivery in the Expert Network team.We're looking to grow our team of talented individuals to help optimize our greatest resourc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
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Enterprise Customer Success Manager

Enterprise Customer Success Manager

LumosPhoenix, AZ, US
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Enterprise Customer Success Manager.Imagine having an enterprise-grade AppStore at work one that ensures you can easily search, request, and gain access to any app you need, precisely when you nee...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Manager

Customer Success Manager

JobotPhoenix, AZ, US
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This Jobot Job is hosted by : Billy Mewton.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary : $80,000 - $110,000 per year.Jobot is partnering with a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Principal Customer Success Manager

Principal Customer Success Manager

AxwayScottsdale, AZ, United States
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Principal Customer Success Manager.The Principal Customer Success Manager is responsible for customer success within Axway's managed cloud and SaaS business in the Americas.Customer Success at Axwa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Account Manager

Customer Success Account Manager

ISC2Phoenix, AZ, United States
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As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everyth...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Success Manager

Customer Success Manager

AssistIQPhoenix, AZ, United States
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At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Customer Success Manager

Customer Success Manager

CREXENDO, INCTempe, AZ, US
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NetSapiens is a customer centric organization.Crexendo is seeking a dynamic customer success professional to provide customer obsessed service. The position will work within a collaborative team env...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Manager

Customer Success Manager

PaychexPhoenix, AZ, United States
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Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Success Manager

Customer Success Manager

CDM Media USAScottsdale, AZ, US
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CDM Media is an award-winning global B2B technology marketing, events and media firm that specializes in engagement with C-level executives. Our live events / summits, virtual gatherings, digital mark...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Success Manager

Customer Success Manager

Phoenix StaffingPhoenix, AZ, US
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As a Territory Service Manager in our organization, your primary role is to oversee the operational aspects of client accounts. You will work closely with internal teams to ensure that service level...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Success Manager Representative

Customer Success Manager Representative

Resource InnovationsPhoenix, AZ, US
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Customer Success Manager Representative.Resource Innovations is seeking a Customer Success Manager Representative to join our growing team. We are seeking a highly skilled and motivated Customer Suc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Manager

Customer Success Manager

Spear EducationScottsdale, AZ, United States
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Are you passionate about building long-term relationships, driving client success, and delivering real value?.This is not a transactional customer service role. You’ll be a trusted advisor, a produc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Manager - Carrier

Customer Success Manager - Carrier

DAT Freight SolutionsPhoenix, AZ, United States
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Discover your future at DAT Freight & Analytics, where innovation meets impact.For over four decades, DAT has been at the forefront of transportation and logistics, helping businesses move freight ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Enterprise Customer Success Manager

Enterprise Customer Success Manager

ZipRecruiterPhoenix, AZ, US
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Job Description

Job Description

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission :

To actively connect people to their next great opportunity.

Who We Are :

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary :

ZipRecruiter is hiring for an Enterprise Customer Success Manager (CSM) to support our growing Enterprise business. As the CSM for a dedicated book of business, you will own the post-sale customer experience, from customer onboarding to revenue retention. More specifically you will :

  • Leverage your expert analytical skills to deliver results against our shared measures of success with customers
  • Implement and optimize solutions that improve product performance
  • Create and guide the customer through data driven narratives that provide meaningful insights, partnering with our Sales and Product Strategy teams to deliver results against our shared measures of success
  • Work with AdOps to oversee the accurate implementation of new campaigns and integrations

Key Focuses :

  • Serve as a trusted partner and recruitment expert to key customer stakeholders
  • Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals
  • Collaborate with Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells
  • Monitor and optimize performance to ensure measure of success targets are exceeded
  • Oversee account setup and project manage the implementation to launch, including customer training and onboarding
  • Serve as point person for your customer and leverage internal teams to troubleshoot technical issues
  • Travel to visit customers as needed to review performance and build a strong partnership
  • Maintain advanced knowledge of various industry technologies, ZipRecruiter products
  • Leverage Gemini (AI) to enhance workflow process and function
  • Minimum Qualifications :

  • 2+ years of experience as a Customer Success Manager
  • 1+ year of experience working with Enterprise and / or high value customers
  • Experience with Recruitment Advertising and / or Performance Based Advertising
  • Passion for providing excellent customer service and creating "WOW" experiences
  • Ability to develop and deliver compelling presentations using data storytelling
  • Detail-oriented, organized, and strong time-management skills
  • Curious self-starter with the ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
  • Easily builds rapport and establishes relationships with customers and colleagues, including sales and product / technical teams
  • Ability to work both independently and within a team environment
  • Advanced knowledge of G Suite (docs, sheets, decks, gmail, calendar)
  • Experience working with programmatic platforms is a plus
  • #LI-Remote

    The US base salary range for this full-time position is $65,000-$80,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

    Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

    ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

    Privacy Notice : For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at : https : / / www.ziprecruiter.com / careers / job -applicant-privacy-notice