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Customer success manager [h1.location_city]

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Customer success manager • pittsburgh pa

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Customer Success Associate

Customer Success Associate

ForerunnerPittsburgh, PA, US
[job_card.full_time]
We believe that adaptation is a necessity, not a luxury, and communities deserve access to powerful software that helps them plan for the future. The challenge of climate change is complex it impli...[show_more][last_updated.last_updated_variable_days]
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Customer Success Manager, Automotive

Customer Success Manager, Automotive

InmarPittsburgh, PA, US
[job_card.full_time]
Customer Success Manager (CSM) For Automotive Team.The Customer Success Manager (CSM) for the Automotive team will be responsible for building strong client relationships that drive retention, loya...[show_more][last_updated.last_updated_30]
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Customer Success Manager, Regional Lead

Customer Success Manager, Regional Lead

WorldlyPittsburgh, PA, US
[job_card.full_time]
Customer Success Manager, Regional Lead.Worldly is the world's most comprehensive impact intelligence platform delivering real data to businesses on impacts within their supply chain.Worldly is tr...[show_more][last_updated.last_updated_30]
Customer Success Manager

Customer Success Manager

WileyPennsylvania, USA
[filters.remote]
[job_card.full_time]
Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account Manager, the ...[show_more][last_updated.last_updated_30]
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Customer Success Manager (Mountain / Central)

Customer Success Manager (Mountain / Central)

UpGuardPittsburgh, PA, US
[job_card.full_time]
Customer Success Manager (Mountain / Central).Denver / Austin / Dallas / Chicago / New Orleans / St.Customer Success Customer Success Managers Team. UpGuard's mission is to make life easier for security teams....[show_more][last_updated.last_updated_variable_days]
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Technical Customer Success Manager

Technical Customer Success Manager

AppMySitePittsburgh, PA, US
[job_card.full_time]
Technical Customer Success Manager.We are looking for a highly experienced and dedicated Technical Customer Success Manager to join our team. This role requires you to play a pivotal role in ensurin...[show_more][last_updated.last_updated_30]
Sr. Expert Customer Success Manager

Sr. Expert Customer Success Manager

ProofpointPittsburgh, PA, United States
[job_card.full_time]
We are the leader in human-centric cybersecurity.Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead...[show_more][last_updated.last_updated_30]
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Customer Success Manager (Remote, ESP)

Customer Success Manager (Remote, ESP)

CrowdStrikePittsburgh, PA, US
[filters.remote]
[job_card.full_time]
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed we're here to stop breaches,...[show_more][last_updated.last_updated_30]
Customer Success Specialist

Customer Success Specialist

TreatspacePittsburgh, PA, United States
[job_card.full_time]
Treatspace is seeking a Customer Success Specialist for our PracticeBeat product line to help medical practices maximize the value of our cloud-based software. You'll manage a portfolio of customer ...[show_more][last_updated.last_updated_variable_days]
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Product Success Manager

Product Success Manager

RippleMatchPittsburgh, PA, US
[job_card.full_time]
The current status quo of finding a first job is broken : Traditional career services and job boards with millions of postings aren't very helpful, and figuring out where to begin your career is a d...[show_more][last_updated.last_updated_30]
Customer Success Manager

Customer Success Manager

AuctanePittsburgh, PA, United States
[job_card.full_time]
At Auctane, we are united by a passion to help businesses deliver - whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing req...[show_more][last_updated.last_updated_30]
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Senior Manager, Customer Success

Senior Manager, Customer Success

OstroPittsburgh, PA, US
[job_card.full_time]
Senior Manager, Customer Success.At Ostro, we are transforming how life sciences connect with the people who need their innovations most. We help millions live healthier lives by bridging the gap be...[show_more][last_updated.last_updated_variable_days]
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Associate Customer Success Manager

Associate Customer Success Manager

FederatoPittsburgh, PA, US
[job_card.full_time]
Associate Customer Success Manager.Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizatio...[show_more][last_updated.last_updated_30]
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Customer Success Specialist

Customer Success Specialist

Treatspace, Inc.Pittsburgh, PA, US
[job_card.full_time]
Treatspace is seeking a Customer Success Specialist for our PracticeBeat product line to help medical practices maximize the value of our cloud-based software. You'll manage a portfolio of custo...[show_more][last_updated.last_updated_30]
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Customer Success Manager - Revenue Recovery

Customer Success Manager - Revenue Recovery

LeadStackPittsburgh, PA, US
[job_card.full_time]
MBE) staffing services provider of contingent workforce.As a recognized industry leader in contingent workforce solutions and certified as a great place to work, we're proud to partner with some of...[show_more][last_updated.last_updated_30]
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Customer Success Specialist

Customer Success Specialist

Certu SystemsPittsburgh, PA, US
[job_card.full_time]
Certu Systems is an AI powered supply chain platform that provides customers with complete clarity of their supply chain. As a cutting-edge, rapidly growing start up, our advanced technology integra...[show_more][last_updated.last_updated_30]
Customer Success Account Manager

Customer Success Account Manager

jobbotPittsburgh, PA
[job_card.full_time]
We are a rapidly-growing and well-funded women-lead AI start-up that innovates our client's projects from concept to delivery. We work with highly recognizable enterprise clients to provide a comple...[show_more][last_updated.last_updated_30]
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Clinician Success Manager

Clinician Success Manager

Ambience HealthcarePittsburgh, PA, US
[job_card.full_time]
We are looking for a Clinician Success Manager to play a pivotal role in ensuring clinician success with Ambience's AI-powered solutions. This role is responsible for onboarding, training, and foste...[show_more][last_updated.last_updated_30]
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Customer Success Manager (Southeast / Central)

Customer Success Manager (Southeast / Central)

Motorola SolutionsPittsburgh, PA, US
[job_card.full_time]
The Customer Success Manager (CSM) will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all ac...[show_more][last_updated.last_updated_variable_days]
Customer Success Associate

Customer Success Associate

ForerunnerPittsburgh, PA, US
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[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Customer Success Associate

We believe that adaptation is a necessity, not a luxury, and communities deserve access to powerful software that helps them plan for the future. The challenge of climate change is complex it implicates how municipalities plan, manage capital, and communicate to both residents and higher levels of government. Forerunner helps local communities do these things better by empowering them to access, understand, and mobilize local-level flood risk data at scale. Our software is built to be easy-to-use, so that governments preparing for our future can focus on the important stuff.

About the Position :

We're looking for an energetic Customer Success Associate to join our team. In this position you will be our partner community's internal advocate, helping ensure an excellent Forerunner experience, and gathering feedback on ways that Forerunner can increase our value.

  • Ensure customer health . You will become a trusted advisor to our partner communities, will deeply understand their workflows and needs, and ensure that they derive maximum value from their investment in Forerunner, leading to project success, retention, and renewal.
  • Product activation . You will provide user communications, customized in-app onboarding, and continued learning to ensure that our partner communities are fully utilizing their Forerunner software.
  • Account expansion . You'll support expansion of your accounts by identifying expansion opportunities and driving business outcomes in partnership with the sales & leadership team.
  • Case studies and learning opportunities . You will evangelize Forerunner success stories throughout all of your accounts to help our community partners grow.
  • Coordinate with the Marketing, Product and Engineering teams . You'll share the customer's experience, ideas, and key concerns with the Product and Engineering teams to both aid the customer and move the product forward.
  • Provide meaningful contributions to the development of CS policy and procedure . As an early member of our customer success team, your ideas and feedback will be crucial in setting our team up for ongoing success.

About You :

As a new addition to our team, you will help us spread the word about Forerunner and engage our customers in conversations about how software can help to transform their data and workflows. In general, you might be a good fit if you :

  • Are an excellent, empathetic communicator . You'll often be the point of contact for customers working with Forerunner and building trust is crucial in our space. We'll be relying on you to make a great impression in both written and phone / video communication.
  • Are detail-oriented and committed to quality . We're passionate about creating value for our customers. A successful candidate will share this enthusiasm.
  • Are comfortable with a high degree of ambiguity . We're always learning, and hope you will be too. We are looking for someone who can be nimble in prioritizing work and isn't shy in taking on additional responsibility.
  • Have 2+ years of professional experience with a track record of meeting or exceeding goals . As a small startup, we're excited about growth and expect you to be eager about contributing to it. Experience supporting SaaS software is preferred but not required.
  • Interest or experience in the GovTech space, floodplain management or flood insurance, GIS / mapping, or project management for government clients . Our customersand our industry as a wholeare unique.
  • Our Team Has a Lot to Offer :

  • We're mission-driven . Our mission orients our business strategy and pushes us to work with a sense of urgency. We're in the weeds our entire team spends time engaging with our partners in the field to better understand the real-world problems they face.
  • We're a small team . As a member of our growing team, you will quickly become an invaluable part of our organization and have a meaningful impact on our business and technical direction. We welcome unique perspectives and backgrounds. Your opinion matters and we hope you'll share it.
  • We're a remote-first organization , with offices in NYC, San Francisco and Portland, ME. Many members of our team work remotely, but we have small offices in San Francisco and Portland, ME. We offer schedule flexibility for all of our employees and ask for accountability in return.
  • We want you to be happy and healthy . Forerunner offers competitive compensation, health / vision / dental coverage, and commuter benefits. We also have a quarterly wellness reimbursement so that you can have flexibility in defining what "health" means to you.
  • The salary range for this position is $60,000-$75,000 with an OTE of $65,000-$75,000. This posting may span more than one career level. Compensation is determined based on a variety of factors, including an individual's skills, experience, qualifications, and working location.
  • Forerunner is an equal opportunity employer committed to embracing diversity and the perspectives of individuals from all backgrounds.