Customer success manager [h1.location_city]

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This Jobot Job is hosted by : Julia Toms

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Salary : $80,000 - $110,000 per year

A bit about us :

Leading Marketing Software company / AI Platform used by the Healthcare Industry to strengthen their business and get the most out of their digital marketing campaigns!

Why join us?

Growth

Full benefits

Hybrid Schedule

Competitive bonus + other incentives

Job Details

Customer Success Manager

Location : Downtown Raleigh, NC – Hybrid / On-site M, W, F

Target Salary : $80-110k depending on experience

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About the Role

We’re looking for a proactive, relationship-driven Customer Success Manager with a strong background in digital marketing and account management. In this role, you’ll serve as a strategic partner to marketing leaders, particularly those working with agencies—helping them understand the performance of their marketing campaigns and successfully leverage our platform to drive real business outcomes.

This isn’t your typical SaaS CSM role. While you’ll learn the technical side of the platform, your true value lies in your ability to translate campaign performance into actionable insights, guide clients through onboarding and agency collaboration, and keep momentum alive through proactive communication and problem-solving.

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What You’ll Do

• Act as the primary point of contact for marketing leaders (CMOs, VPs, Directors) during and after onboarding.
• Serve as a bridge between clients and their marketing agencies to ensure alignment on campaign performance and value delivery.
• Guide clients in understanding key digital marketing metrics (PPC, SEO, performance marketing), helping them interpret what’s working—and what’s not.
• Prepare customers for strategic conversations with their agencies, helping set expectations and providing clarity on how to best utilize the platform.
• Maintain momentum in onboarding and ongoing client engagement by proactively checking in, tracking progress, and ensuring key milestones are met.
• Work cross-functionally with internal teams (implementation, product, support) to resolve issues and align on customer goals.
• Communicate with clarity—concise, jargon-free, and always value-focused.
• Support change management efforts with clients and agencies, easing hesitations around new software integration.
• Follow internal processes and contribute to team-based problem-solving and collaboration.

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What We’re Looking For

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Nice to Have

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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