Customer success manager [h1.location_city]
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Customer success manager • renton wa
[last_updated.last_updated_1_day]
Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting.
Track and report on hours spent on...[show_more][last_updated.last_updated_30]
Acumatica is a company on a mission.We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide.
But don’t take our word for it—rea...[show_more][last_updated.last_updated_variable_days]
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry.Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobi...[show_more][last_updated.last_updated_30]
At Auctane, we are united by a passion to help businesses deliver whatever their size, wherever they are, and however they operate.
We make it possible for businesses to meet the ever-changing requ...[show_more][last_updated.last_updated_30]
Join Our Account Management & Customer Success Team.At PitchBook, a Morningstar company, we are always looking forward.We continue to innovate, evolve, and invest in ourselves to bring out the best...[show_more][last_updated.last_updated_30]
Candidate must reside in MST or PST state •.It's not everyday that you consider starting a new career.We're RingCentral, and we're happy that someone as talented as you is considering this role.Firs...[show_more][last_updated.last_updated_variable_days]
Manager of Customer Success Managers.Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology.
As part of this transformation, we are bui...[show_more][last_updated.last_updated_variable_days]
This opportunity is remote within the United States.This position is responsible for the overall health and increasing retention of Jarvis Analytics accounts.
Onboard accounts, proactively reach out...[show_more][last_updated.last_updated_30]
Why join us .Brex is the AI-powered spend platform.We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive soft...[show_more][last_updated.last_updated_30]
Osmind is a technology, services, and data company focused exclusively on psychiatry.Mental health disorders are one of the leading causes of death worldwide and are tied to shortened life expectan...[show_more][last_updated.last_updated_30]
A company is looking for a Customer Success Manager (Midwest).Key Responsibilities Manage the success of strategic partner school districts from onboarding to renewal Identify growth opportuniti...[show_more][last_updated.last_updated_1_day]
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives.
To create a better experience for their customers and emp...[show_more][last_updated.last_updated_30]
You will be fully accountable for ensuring customers achieve measurable business outcomes and long-term success on the Strategy platform.
You will act as a trusted advisor, helping customers optimiz...[show_more][last_updated.last_updated_variable_days]
Adora is building the next generation of AI-native marketing tools to help brands connect with customers in more intelligent, efficient, and effective ways.
Backed by top-tier investors, we're at a ...[show_more][last_updated.last_updated_30])
Customer Success Manager (CSM) Role.As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations.
You are a trusted advisor, forging de...[show_more][last_updated.last_updated_30]
Customer Success Manager, APAC.Triple Whale is the source of truth for eCommerce brands.Our platform centralises the entire analytics stackfrom profit tracking and customer insights to marketing at...[show_more][last_updated.last_updated_30]
Enterprise Customer Success Manager.EvenUp is on a mission to close the justice gap using technology and AI.We empower personal injury lawyers and victims to get the justice they deserve.Our produc...[show_more][last_updated.last_updated_30]
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.
In addition, we provide products and ...[show_more][last_updated.last_updated_30]
Bellevue, WA - 5 days onsite / week.Customer Success, Account Management, or Client Services for a B2B SaaS company.Proven success managing a customer portfolio, driving adoption, and leading renewal...[show_more][last_updated.last_updated_variable_days]
- [promoted]
Customer Success Manager
Targeted TalentSeattle, WA, US[job_card.full_time]
- [promoted]
Customer Success Manager
AcumaticaBellevue, WA, US[job_card.full_time]
- [promoted]
Enterprise Customer Success Senior Manager (SaaS Customer Success)
ZenotiBellevue, WA, US[job_card.full_time]
- [promoted]
Customer Success Manager
AuctaneSeattle, WA, US[job_card.full_time]
- [promoted]
Customer Success Manager
Seattle StaffingSeattle, WA, US[job_card.full_time]
- [promoted]
Customer Success Manager
RingCentral, IncSeattle, WA, United States[job_card.full_time]
- [promoted]
Manager, Customer Success Manager
Thomson ReutersSeattle, WA, US[job_card.full_time]
Customer Success Manager - Jarvis
Henry ScheinSeattle, WA, United States[job_card.full_time]
- [promoted]
Manager, Customer Success
BrexSeattle, WA, US[job_card.full_time]
- [promoted]
Customer Success Manager
OsmindSeattle, WA, US[job_card.full_time]
- [promoted]
District Customer Success Manager
VirtualVocationsRenton, Washington, United States[job_card.full_time]
- [promoted]
Customer Success Manager
FreshworksBellevue, WA, US[job_card.full_time]
Customer Success Manager
Informa FestivalsBellevue, WA, United States[job_card.full_time]
Customer Success Manager
Adora Technologies IncSeattle, WA, United States[job_card.full_time]
- [promoted]
Customer Success Manager, Tableau
Stypi (Acquired by Salesforce)Seattle, WA, US[job_card.full_time]
- [promoted]
Customer Success Manager, APAC
Triple WhaleSeattle, WA, US[job_card.full_time]
- [promoted]
Customer Success Manager, Enterprise
EvenUpSeattle, WA, US[job_card.full_time]
- [promoted]
Customer Success Manager
SoleraSeattle, WA, US[job_card.full_time]
- [promoted]
Customer Success Manager
Insight GlobalBellevue, WA, US[job_card.full_time]
Customer Success Manager
Targeted TalentSeattle, WA, US[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution One or more years of experience managing software implementation projects Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment Excellent communication and presentation skills Must be personable and enjoy working with people in an entirely customer-facing role Knowledge of project management / delivery methods and tools Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Working knowledge of Scrum and other Agile methodologies Bonus : previous experience with programming, or ability to write simple database queries and scripts Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing / tracking systems Experience in the Workforce Management domain preferred Experience with Salesforce (or other CRM) desired Ability to travel (job requires up to 30% travel) Comfortable working as needed in a remote environment with video-conferencing tools Competitive wages ESPO (employee stock option program) Medical / dental vision coverage 401(k) Flexible PTO and 10 paid holidays per year Career advancement opportunities
Job Description
Job Description
What you'll do
- Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
- Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
- Advise customers on solution features, configuration options, and system processes and procedures
- Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications
- Manage changes to requested solutions, including following the documented change request process for scope and billing management
- Onboard clients, including creating training material and conducting effective training calls and / or visits with clients
- Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
- Provide proactive outreach at all stages of the customer lifecycle
- Identify, prioritize, and resolve client issues / concerns; coordinate with appropriate internal departments to provide responses and / or solutions
- Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
- Participate in customer support standby rotations when the regular support team is unavailable
- Assist, if requested, in the sales process, providing technical sales support
- Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions
Skills you'll need
What you'll get