Customer success manager [h1.location_city]

Date Posted : Country :

United States of America

Location :

HOH12 : Wheels & Brakes - Troy 101 Waco Street Troy OH 45373 USA

Position Role Type : Hybrid

U.S. Citizen U.S. Person or Immigration Status Requirements :

Must be authorized to work in the U.S. without the companys immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

Security Clearance : None / Not Required

Joining Collins Aerospace isnt just about finding a job; its about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace an RTX company is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities comprehensive portfolio and expertise to solve customers toughest challenges and to meet the demands of a rapidly evolving global market.

What You Will Do

• Be the primary point of contact with your respective customer.
• Coordinate with Operations and Contracts Analyst to ensure both customer and organizational expectations are met.
• Solve client issues when required and build meaningful relationships with the customer.
• Continually strive to improve the customer experience by taking ownership of escalated customer issues investigating and following them through to resolution.
• Ensure that all customer requests are handled with professionalism and within a timely manner. Collect and consolidate information regarding customer interactions and transactions when requested to facilitate future needs and process improvements.
• Ensure that continuous feedback to the customer is maintained on quote and order status (backlog reports portal updates reschedule notices verbal and written communication).

Qualifications You Must Have

Qualifications We Prefer

What We Offer

Some of our competitive benefits package includes :

Learn More & Apply Now!

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft help aircraft take off and land stay trim in the air move forward carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement we work hard to make our solutions lighter-weight stronger and more technically advanced so that plane travel can be safer more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!

Onsite : Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 66000 USD - 130000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education / training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and / or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and / or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

Privacy Policy and Terms :

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Required Experience :

Manager

Key Skills

Experience Working With Students,Google Docs,Organizational skills,Classroom Experience,Data Collection,Materials Handling,Workers' Compensation Law,OSHA,Special Operations,Team Management,Experience with Children,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 130000 - 130000